Information Technology Technician/Video
ISSG, Inc. - Information Systems Services Group - St. Louis, MO

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Position Summary:
Under minimal supervision, implements, and administers Physical Access Control and Video Surveillance components across the Company.

Job Duties and Responsibilities:
  • Install, upgrade, maintain, configure and program Middleware and server applications not supported by General Computing Services (CS). Provide Tier 2 support and act as escalation point for the Service Request group.
  • Add, delete or change privileges for users in various applications. Investigate and resolve user access issues.
  • Maintain scripts used for reporting, monitoring and analysis.
  • Monitor and respond appropriately to alerts and escalate issues as needed.
  • Configure and maintain hardware, Provide Tier 2 support and act as escalation point for the Service Request group.
  • Diagnose and resolve incidents, and document actions taken in the Remedy system.
  • Plan and implement technical change requests using the Remedy system. Participate in district change management meetings.
  • Develop and document technical procedures and processes.
  • Implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to meet security compliance and application integrity.
  • Maintain processes and documentation related to contingency, including isolation testing.
  • Research and analyze new physical security technology solutions.
  • Ensure application availability by monitoring hardware and software capacity.
  • Utilize test environment.
  • Resolve incidents.
  • Create and update documentation.
  • Act as security systems consultant and knowledge provider to areas of the bank impacted by repairs, restacking, or new/closing facilities
  • Purchase of equipment and software.
  • Schedule system downtime for upgrades or to take equipment offline for service.
  • Travel occasionally - up to 20% the time.

    Qualifications and Skills:

  • Proficient in operating systems, such as Microsoft, Linux, Unix,
  • Basic knowledge of database systems, such as Informix, SQL, MySQL and Oracle.
  • Proficient in access control systems, such as GE Picture Perfect, Facility Commander. Software House C-Cure/Andover Continuim
  • Basic knowledge of Scripting products, such as Bash scripts, Visual Basic Scripting, DOS scripts, SQL scripts and PowerShell.
  • Basic knowledge of ticketing systems, such as Remedy.
  • Basic knowledge of Microsoft Office products.
  • Basic knowledge of computer components, such as Storage Area Network, Servers and personal computers.
  • Basic understanding of the TCP/IP protocol suite.
  • Basic understanding of the Microsoft Group Policy.
  • Basic understanding of file/share permissions.
  • Basic understanding of DNS, DHCP and WINS.
  • Basic understanding of backup/recovery methods.
  • Basic knowledge of surveillance equipment, including cameras, Digital Video Recorders, Network Video Recorders, Card Readers, Motion detectors and intrusion alarms.
  • Basic knowledge of work aids, such as blue prints, schematics, and wiring, topology and rack elevation diagrams.
  • Basic knowledge of basic hand tools and electrical diagnostic tools, such as multi-meters, toners and punch-down tools.
  • Enterprise standards.
  • SAFR.
  • FISMA.
  • COSO/Sarbanes Oxley.
  • Treasury standards.
  • Board of Governors guidelines.
  • EAWeb Security specifications.
  • PIV-I standards.
  • EIA/TIA.
  • System electrical wiring requirements.

    Education and Experience:
    B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science or related field of study with demonstrated experience, and 5 years of experience, or equivalent experience.

    Preferred:

  • Software House C-Cure 9000 certification
  • L-3 Communications Certification
  • NICE Vision 2.5 Certification
  • MCSE or MCITP
  • Cisco Certified Entry Networking Technician (CCENT)

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