Under minimal supervision, implements, and administers Physical Access Control and Video Surveillance components across the Company.
Job Duties and Responsibilities:
Install, upgrade, maintain, configure and program Middleware and server applications not supported by General Computing Services (CS). Provide Tier 2 support and act as escalation point for the Service Request group.
Add, delete or change privileges for users in various applications. Investigate and resolve user access issues.
Maintain scripts used for reporting, monitoring and analysis.
Monitor and respond appropriately to alerts and escalate issues as needed.
Configure and maintain hardware, Provide Tier 2 support and act as escalation point for the Service Request group.
Diagnose and resolve incidents, and document actions taken in the Remedy system.
Plan and implement technical change requests using the Remedy system. Participate in district change management meetings.
Develop and document technical procedures and processes.
Implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to meet security compliance and application integrity.
Maintain processes and documentation related to contingency, including isolation testing.
Research and analyze new physical security technology solutions.
Ensure application availability by monitoring hardware and software capacity.
Utilize test environment.
Create and update documentation.
Act as security systems consultant and knowledge provider to areas of the bank impacted by repairs, restacking, or new/closing facilities
Purchase of equipment and software.
Schedule system downtime for upgrades or to take equipment offline for service.
Travel occasionally - up to 20% the time.
Qualifications and Skills:
Proficient in operating systems, such as Microsoft, Linux, Unix,
Basic knowledge of database systems, such as Informix, SQL, MySQL and Oracle.
Proficient in access control systems, such as GE Picture Perfect, Facility Commander. Software House C-Cure/Andover Continuim
Basic knowledge of Scripting products, such as Bash scripts, Visual Basic Scripting, DOS scripts, SQL scripts and PowerShell.
Basic knowledge of ticketing systems, such as Remedy.
Basic knowledge of Microsoft Office products.
Basic knowledge of computer components, such as Storage Area Network, Servers and personal computers.
Basic understanding of the TCP/IP protocol suite.
Basic understanding of the Microsoft Group Policy.
Basic understanding of file/share permissions.
Basic understanding of DNS, DHCP and WINS.
Basic understanding of backup/recovery methods.
Basic knowledge of surveillance equipment, including cameras, Digital Video Recorders, Network Video Recorders, Card Readers, Motion detectors and intrusion alarms.
Basic knowledge of work aids, such as blue prints, schematics, and wiring, topology and rack elevation diagrams.
Basic knowledge of basic hand tools and electrical diagnostic tools, such as multi-meters, toners and punch-down tools.
Board of Governors guidelines.
EAWeb Security specifications.
System electrical wiring requirements.
Education and Experience:
B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science or related field of study with demonstrated experience, and 5 years of experience, or equivalent experience.
Software House C-Cure 9000 certification
L-3 Communications Certification
NICE Vision 2.5 Certification
MCSE or MCITP
Cisco Certified Entry Networking Technician (CCENT)