Please Note: Position only open to internal NYC Department of Education employees.
Position Summary: The Infrastructure Specialist – Service Network Delivery is responsible for performing highly difficult and complex data related telecommunications tasks required for the installation, configuration and maintenance of servers, storage networks and related applications. The Infrastructure Specialist will also have interaction with computer systems, communication methods and devices and will oversee the installation and maintenance of these systems, including repair and testing. Performs related work.
Reports to: Director, Office of Service Delivery and Network
Direct Reports: N/A
Key Relationships: Works with building engineers of all campus locations to identify, troubleshoot and resolve local area network problems and provide technical support to end-users for the installation, testing and troubleshooting of networking cabling, equipment and a wide array of network and data communication software and hardware.
Provides high-level documentation of all infrastructure related solutions, including cabling spreadsheets, rack elevations, network designs, Power Distribution Units (PDU) assignments, patch panel cut sheets, and port assignments.
Assists in pre-installation planning for patching all production servers as well as network devices including uplinks and switch ports from associated patch panels to appropriate data drops utilizing labeling standards used by the department for reference.
Serves as the technical resource person responsible for providing customer service and troubleshooting support for departments that manage virtualization, storage area networks, and wide area networks that provide the end-to-end computing infrastructure for unified communications among departments.
Prepares reports concerning the status of system problem resolution and repairs, and specifications of installations made.
Provides Layer 2 configurations support, including port allocations, VLAN assignments, port descriptions, speed/duplex requirements via Terminal Access Controller Access-Control System (TACACS), and console terminal server capabilities.
Oversees and evaluates site locations to ensure the replacement of telecommunication equipment and hardware such as fan modules, supervisor engines, copper and fiber fabric extenders, fiber modules such as Gigabit Interface Converters (GBICs) and small form-factor pluggable (SFP), power supplies, lower end non-enterprise switches as well as new installations for End-of-Life/End-of-Support equipment.
Attends design and operational meetings and makes recommendation for appropriate hardware models and or software based on user needs. Meets with system users to gather requirements and re-stock requested spare parts.
Works with vendors in coordinating the Return Merchandise Authorization (RMA) process responsible for repairing or replacing network products, and maintains a database of refunds/credit received for the purchase of other products.
Provides connectivity for all end users for all campus locations including switch port configurations, VLAN assignments and changes, network support and troubleshooting, and end-user documentation and updates.
Performs daily walkthroughs and spot checks of production cabinets as well as secured network labs, Main Distribution Frames (MDF’s) and Intermediate Distribution Frames (IDF’s) to ensure continuity of operations. Oversees and recommends improvements to service where applicable.
Responds to troubleshooting inquires and resolves network communication problems related to the installation of WAN circuits, Synchronous Optical Networking (SONET), Dense wavelength division multiplexing (DWDM), and Ethernet Virtual Private Line.
Works with building engineers of all campus locations to ensure service management to customers’ This includes ensuring that servers maintain proper power utilization for continued end to end communication, adequate cooling, and locked compartments to ensure data security.
Allocates proper space for laboratory/staging solutions for new and existing environments, in an effort to maintain a proper flow of inventory control allowing for non-interference of data center operations and performance.
Utilizes WIN-PAK access control software to program, operate and report access control events to staff at the 2 Metrotech Campus location. Provides security device and security level access to all rooms and to the floor plan and seating chart assignment for all campus staff.
A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in data telecommunications/networking or in a pertinent scientific, technical, electronic or related area and three (3) years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a data telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment, one (1) year of which must have been specialized work in consultative or supervisory capacity; or
An associate degree from an accredited college including or supplemented by 12 semester credits in data telecommunications/networking or in a pertinent scientific, technical, electronic or related area and four (4) years of experience as described in '1' above, one (1) year of which must have been specialized work in a consultative or supervisory capacity; or
A four-year high school diploma or its educational equivalent and five (5) years of experience as described in '1' above, one year of which must have been specialized work in a consultative or supervisory capacity; or
A satisfactory combination of education and/or experience equivalent to '1' , '2' or '3' above. A college education may be substituted for experience on the basis of six (6) months of experience as described in '1' above for each 30 semester credits of undergraduate college education including or supplemented by six (6) semester credits in data telecommunications/networking or in a pertinent scientific, technical, electronic or related area for a maximum of two years credit. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least three (3) years of the experience as described in '1' above, one (1) year of which must have been specialized work in a consultative or supervisory capacity.
Information Technology Infrastructure Library (ITIL) Certification and/or Project Management Professional (PMP) Certification preferred.
Excellent analytical and organizational skills and attention to detail.
Excellent verbal and written communication skills in preparing reports, making presentations and completing documentation.
Ability to verbally translate and articulate complex technical issues for non-technical users.
Experience supervising a staff of 15 or more in a large complex environment.
Comprehensive testing and documentation skills utilizing Share Point, Excel, Word, etc.
Strong ability to aggressively monitor and resolve break/fix ticket issues.
Ability to understand current processes and provide feedback for enhancements.
Ability to work with large internal and external teams on projects and break/fix escalations.
Familiarity with the proper racking of server and networking equipment.
Ability to manage and motivate team members to produce quality deliverables while meeting project deadlines.
Ability to work collaboratively with all levels of technical and professional staff.
Possesses project management skills, including the ability to prioritize and manage multiple assignments simultaneously.
Knowledge of large data center facilities management including power and cooling design, and floor space management.
Solid understanding of a 24 x 7 high-availability service delivery network environment.
Ability to clearly articulate needs and plans to external vendors.
Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
Ability to maintain a positive, professional, and calm demeanor at all times.
Knowledge of the following components:
network cabling for multi-site/multi story buildings;
fiber optic backbone and associated parts;
category 5/5e/6/UTP (100 MHZ) cabling;
data power and UPS installations;
workstation/printer cabling solutions;
wireless LAN/WAN infrastructure;
COAX wiring for camera infrastructure; and
comprehensive electrical materials and tools.
Salary: $58,711 +
(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)
Please include a resume and cover letter with your application.
Applications will be accepted through December 3, 2012.
NOTE: The filling of all positions is subject to budget availability and/or grant funding.
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at http://schools.nyc.gov/OEO