Inside Auto Claims Team Manager - Liberty Lake, WA
Liberty Mutual - Liberty Lake, WA

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Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!

Are you looking for an opportunity to lead a claims team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims management opportunity available.

As an Inside Auto Claims Team Manager for Safeco, you will plan and manage the claims handling activities for a team of 7-10 claims examiners within the California Claims Region. You will be responsible for ensuring the delivery of quality claims service to customers while protecting the assets of the company.

Desire and proven ability to help people and provide superior, best in class, service.

Plans, schedules and supervises the work activities of team's personnel in reviewing, analyzing, investigating, negotiating and settling claims in compliance with established standards and expectations.

Reviews claim loss reports, assesses complexity of submitted claims and assigns claims to appropriate personnel (based on knowledge, skills and abilities) to ensure optimal claims handling within team; serves as a technical resource for staff as necessary.

Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claim representatives' granted authority; appropriately refers claim expenses and settlements that exceed personal authority limits for approval.

Conducts regular reviews of pending and closed files to determine whether claims are handled appropriately; identifies areas for improvement and discusses individual training and development needs as necessary.

Prepares monthly reports on quality control, pending and closed file reviews to track and communicate unit performance relating to service, quality, production, opportunity areas and significant achievements.

Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor the company's compliance with the Unfair Claims Practices Act and to recommend process and/or procedure changes.

May participate in corporate claims initiatives such as leakage, methods for pending reduction and acquisition candidates.

Administers to the human resource needs of the unit by hiring, training, motivating and retaining staff, evaluating staff performance, encouraging staff development, recommending salary actions, and, as necessary, developing performance improvement plans and recommending individual terminations of employment.

Performs other duties as assigned.

BS/BA degree or equivalent experience plus 5+ years of proficient and directly related experience

Comprehensive knowledge of general insurance policy coverage and state regulations.

Thorough knowledge of claims investigation techniques.

Ability to plan, prioritize, and organize claims workload for the unit.

Demonstrates good interpersonal skills including verbal and written communications.

People management skills including interviewing skills, training, team building, and performance management.

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan
  • Medical coverage
  • Dental coverage
  • Paid time-off
  • Pay-for-Performance
  • Discounts on automobile and homeowner's insurance
  • Discount fitness memberships
  • Flexible spending accounts
  • Tuition reimbursement
  • Vision care coverage
  • Work/Life resources
  • Credit Union membership
  • Employee and Dependent life insurance
  • Disability insurance
  • Accidental death and dismemberment insurance

About this company
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Liberty Mutual Insurance helps people preserve and protect what they earn, build, own and cherish. Keeping this promise means we are there...