Inside Sales
ABCO HVACR Supply + Solutions - Bronx - Bronx, NY

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Job purpose : To provide ABCO’s customers with quality customer service, which includes taking requests for and writing quotations on standard items, writing orders, and relaying pertinent order information (such as lead times) to customers, coordinating with other departments and manufacturers when necessary

  • Experience: at least three years HVAC industry experience
  • Education: high school diploma or equivalent
  • Skills and traits:
    • Customer service oriented
    • Knowledge of HVAC/R parts and nomenclature
    • Team player
    • Organized
    • Reliable
    • Self-motivated
    • Ability to learn new products
    • Excellent communication skills
  • Computer proficiencies:
    • Microsoft Word and Outlook
    • Database experience; SxE experience a plus
Key responsibilities and accountabilities:
  • Inside Sales – Manage quotations and purchase orders; provide follow up assistance and information regarding orders
  • Customer Service/Relationship Management - Achieve and maintain professional and positive rapport with customers by providing the best possible service; act as liaison between customers and other departments; maintain records of customer interactions and transactions
  • Branch and Sales Support - Handle the needs of Sales Account Managers, Branch Managers, and customers according to branch area; Performs additional counter and branch functions as necessary
  • Professional Knowledge and Development - Maintain current knowledge of ABCO’s product lines, prices, delivery times, drop ship items, and promotional/marketing programs; Participate in training and seminars as required
  • Computer Utilization - Utilize ABCO’s computer system to retrieve customer information, obtain stock status information, check purchase order status, and change/adjust existing purchase orders, ensuring that the proper codes are being used