Inside Sales & Customer Service Manager
Astro-Med, Inc. - West Warwick, RI

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Company Profile

QuickLabel Systems is a Product Group of Astro-Med, Inc., a public company with more than 40 years’ experience developing, manufacturing and selling printing solutions worldwide.


We currently have an opening in our sales department for a full-time Inside Sales & Customer Service Manager.

The position is based at QuickLabel’s sales office and headquarters in West Warwick, RI and reports to QuickLabel’s Vice President & General Manager. The Inside Sales & Customer Service Manager leads an inside sales team consisting of Media Sales Specialists (MSS) responsible for the direct sale of label and ink consumables to businesses that have purchased QuickLabel’s innovative digital color label printing systems. The Inside Sales Manager motivates and guides the MSS sales team to attainment of key sales objectives established by the company and tracks that attainment through implementation and use of key performance indicators. The Inside Sales Manager is also responsible for implementing and managing media sales initiatives and programs, pricing policies and quotations, sales and order fulfillment processes, quality procedures, sales and product training, and customer service. Working with the printer systems Product Manager and Director of Marketing, the Inside Sales Manager will complete voice of the customer research, prepare reports concerning markets and consumables product demand, and make recommendations for new products or evaluate new product ideas submitted through the company’s product ideation program.


This position provides a base salary plus incentive package. Compensation is commensurate with qualifications & experience.

  • College degree.
  • 5 years of related experience in sales or customer service management.
  • Exceptional organizational, communication and interpersonal skills.
  • Customer service and relationship selling skills.
  • Can-do attitude.
  • Energetic self-starter with superb work ethic.
  • Strong business ethics.
  • Ability to work well and supervise others in a fast paced, team environment
  • Solid computer skills, including use of customer relationship management (CRM) software

Astro-Med, Inc offers a benefits package which includes medical/dental insurance, 401(k), profit sharing, employee stock purchase plan, and more.

For immediate consideration, please send a resume to: Astro-Med, Inc. Human Resources, 600 East Greenwich Ave., West Warwick, RI 02893. E-mail to: or fax to 401-822-0139.

Astro-Med, Inc is an Equal Opportunity/Affirmative Action Employer – M/F/D/V.

Astro-Med, Inc. - 22 months ago - save job