Inside Sales / Customer Service Representative – Full Time
OpticsPlanet - Northbrook, IL

This job posting is no longer available on OpticsPlanet. Find similar jobs: Inside Sales jobs - OpticsPlanet jobs

Customer Service Specialists are the 'human voice' of Optics Planet. The position exists to optimize sales and profit margins by assisting customers in navigating our web-site, overcoming procedural impediments and generally making it as easy as possible to do business with us. Specialists use their product knowledge, communications and interpersonal skills to build current value by closing sales, but also maximize future value by fostering a trusting relationship between us and the customer. Primary Duties and Responsibilities
  • Answer incoming telephone and email inquiries from prospective and existing customers
  • Initiate and close sales and convert on-hold orders to active sales
  • Check order status for customers
  • Answer product questions
  • Make product recommendations
  • Inform customers of current promotions or special sales
  • Make discount decisions within corporate guidelines
  • Answer questions about the Company and its policies
Qualifications, Skills and Requirements
  • High School Diploma, GED or equivalent minimum education; (Associate's or Bachelor's Degree is a big plus)
  • Minimum typing speed of 30 wpm
  • Minimum of 3 years combined experience in retail, technical sales, mail order, Internet sales, Call Center, or Customer Service related position
  • Knowledge of Sales and Customer Service principles, including customer needs assessment, quality standards of service, and evaluation of customer satisfaction
  • Knowledge of principles and methods for showing, promoting, and selling technical products and services is a big advantage
  • Excellent Customer Service skills
  • Strong communication skills
  • Ability to handle phone calls and email
  • Ability to listen and understand as well as communicate information and ideas verbally and in writing
  • Knowledge of MS Office applications (such as MS Word, MS Excel), email programs, and Internet browsers
  • Knowledge of online Internet forums, chat, and Internet community etiquette is beneficial

OpticsPlanet - 15 months ago - save job - block
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