Inside Sales - Account Representative
AGL Resources - Naperville, IL

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AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services, midstream operations and cargo shipping. As the nation’s largest natural gas-only distributor based on customer count, AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves more than one million retail customers through its SouthStar Energy Services joint venture and Nicor National , which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management, ownership and operation of natural gas storage facilities, and ownership of Tropical Shipping, one of the largest containerized cargo carriers serving the Bahamas and Caribbean region. For more information, visit www.aglresources.com .

The Voice of the Customer is more important than ever and we are ready to hire additional inside sales agents that have superior customer service skills and a positive attitude. Our call center is JD Power Certified for 6 years in a row and we would like you to be part of our growing team! Our inside sales team is second to none. We earn the right to offer energy efficiency and warranty products and services by taking care of our customers first.

Job Summary: An Associate Account Representative educates and sells energy efficiency and warranty products and services to utility customers. Our mission is to provide peace of mind to our customers around the safe and efficient operation of their household equipment and appliances. Their sales and service expertise is leveraged for success on a six time JD Power award winning team. Candidates with previous sales and customer service experience (preferably in a call center) enjoy a professional and fast paced environment at Nicor National. During the first 90 days of employment, Associate Account Reps are in a training program designed to increase their overall effectiveness. They learn how to sell energy efficiency products and services in a blended environment, while learning how to manage inbound customer service/sales calls. During the 90-day program, Associate Account Reps trainees work closely with facilitators, coaches and supervisors to achieve critical milestones and pass the required assessments.

Functional Expertise:
  • Selling energy-related products and services to residential customers following quality standards and scripting processes and procedures as trained and documented in the company policy and procedure manual.
  • When assigned, the Representative may also perform utility start and transfer service following designated utility standards
  • Account Representatives are expected to navigate multiple computer systems efficiently and accurately enter data accurately, recording transactions and data, while continuing to resolve customer needs.
Business Acumen:
  • Depending on the program or client, the Account Representative must have a thorough understanding of utility move and transfer processes and requirements as well as a thorough knowledge of the benefits of our suite of products and services
Engagement:

  • Reflects our company Values in behavior and actions and contributes to our positive, results-driven culture
  • Account Representatives need to possess the ability to work independently within a large group or team, and be comfortable with coaching feedback and monitoring of calls.
  • Possess the sales and service skills to create positive memories for our customers with each interaction
Driving Results:
  • Create and maintain personal/team sales goals daily, weekly, monthly.
  • Maintain and exceed client and customer expectations through professional telephone interaction on inbound calls, additionally offer existing customers additional products and services.

Requirements

Education, Certifications/Licenses:

Required:
  • High School diploma or GED
Preferred:
  • Associate Degree, some college courses
Related Work Experience:

Required:
  • Total number of work years experience in a given area can be less than 6 months
  • Previous sales and customer service experience with a proven track record of success
Preferred:
  • Specific call center experience, not required.
  • Previous work experience in a fast paced environment using written and verbal communication.
  • Experience with accurately capturing details of phone conversation on paper and in a computer application.
  • Experience with direct selling or suggestive selling preferred, but not required.
Specific Skills& Knowledge:

Required:
  • Solid computer navigation knowledge and proficient typing skills (25 wpm plus) (technical, computer etc)
  • Account Representatives must be familiar with how to use a computer and navigate between multiple computer applications
  • Have the ability to talk and type accurately at the same time, and read/follow computer guided scripting.
Working Conditions/Physical Requirements:
  • Account Representatives may sit or stand, but are required to remain at their desks except for scheduled lunch and breaks.
  • Office Environment
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

AGL Resources is an Equal Employment Opportunity and Affirmative Action employer. We maintain a drug-free workplace.

AGL Resources - 22 months ago - save job - copy to clipboard
About this company
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AGL Resources brings its resources to customers in seven states through its fleet of utilities. Its Nicor Gas unit has 2.2 million customers...