Inside Sales Representative
Matheson Tri-Gas, Inc. - Manhattan, KS

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Manhattan, KS

Matheson is one of the most successful welding gas and supply companies in the Midwest. We offer a full benefits and compensation package including Medical & Dental Insurance, Life Insurance, Short Term Disability, Vacation and a top of the line 401(k) Retirement Plan.

We are currently accepting applications for a Inside Sales Representative at our Manhattan, KS facility to sell welding supplies and gases to individuals in store or showroom as well as to individuals phoning in orders by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Closing sales over the telephone. 2. Handing off prospect to Outside Sales Engineer when sales scope or potential ongoing business dictates. 3. Identifying no sales opportunity due to no interest or purchase from the competition. 4. Capturing then updating customer specific data- name, account number, item numbers/descriptions, quantities, pricing, special delivery needs, packaging/labeling, shipping and quality documentation requirements as well as billing needs per account or per order, as required. 5. Being knowledgeable of MTG''s functional organization, the business/markets served and their special needs and product types. 6. Understanding the workings of a complex, transaction-based enterprise computer system so that customer/item specific data is entered and edited in a manner that results in the best possible data integrity. 7. Processing credits/debits and customer returns, as required, on a timely basis within defined policies and procedures to minimize impact on MTG''s receivables and to ensure that customer adjustments are not an on-going source of customer dissatisfaction. 8. Providing timely notification to customers regarding changes in product availability, delivery promises or any other capability that was promised at the time order commitments are made. 9. Having the broadest possible understanding of the impact of actions regarding customer relationship failures, shipping wrong product due to a misunderstanding or order entry error or not having a sense of urgency for completing returns/adjustments. 10. Responsible for identifying problematic situations that if not addressed would result in a "lost customer", notifying the right people or functions promptly to ensure customer satisfaction and then following up to ensure resolution. 11. Responsible for identifying and communicating opportunities or trends based upon customer requests or comments that could lead to a new market or product or an area for improvement for MTG. 12. Responsible for making decisions within corporate policies and guidelines. 13. Responsible for on-going self-development regarding business management, market understanding, product knowledge, problem solving, conflict resolution, negotiation and to improve soft skills that determine the difference between minimally acceptable service and "customer delight."

Candidates must possess:
B.S. in Business, Marketing or the Sciences. Inside or Outside Sales experience would be beneficial. Knowledge of MTG''s business, functional areas, products, transaction systems, and sales skills
Must have telephone communication and keyboard skills. Knowledge of invoicing and shipping procedures. Knowledge of compliance and regulations as it relates to shipping/handling of MTG''s products.

Apply Online at: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Matheson is an EO employer - M/F/Veteran/Disability


About this company
23 reviews
Matheson Tri-Gas is an industrial gas manufacturer and distributor based in Basking Ridge, NJ. The safety of our employees, Customers, and...