Installation Manager - Nashville, TN
Empire Today - Nashville, TN

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Empire Today, LLC is a leading home improvement and home furnishings shop-at-home company. We offer a wide variety of products including carpet, hardwood, laminate, ceramic, vinyl flooring and window treatments. We've been in business for over 50 years and have a presence in most major metropolitan areas throughout the country.

This is an exciting time for Empire Today, and we need dedicated, enthusiastic people to help us grow! If you are someone who thrives on challenge and believes that you can positively impact our business while making change happen, then we invite you to apply to be a part of the Empire team!

JOB TITLE: Installation Manager
DEPARTMENT: Installations
REPORTS TO: Branch Manager


The I nstallation Manager ensures the branch is supported by a professional, well trained installation team of associates, as well as, an adequate number of compliant sub-contractors to deliver excellent customer service. Direct accountability for the carpet and flooring installation business.

  • Analyzes business results using the required reports, and develops and executes action plans for improvement Route/dispatch carpet installs daily
  • Visit several of all new installers first jobs
  • Random proactive job site visits weekly
  • Creates and exhibits a sense of ownership
  • Creates and supports a safe work environment
  • Perform other functions as necessary or as assigned


Customer Satisfaction
  • Ability to lead and train associates to provide excellent customer service
  • Demonstrates a sense of urgency and decisiveness as appropriate
  • Supports the branch management team by handling customer opportunities as needed
  • Ability to manage and hold accountable sub-contractors to Empire Today LLC standards
  • Ability to work as a team with support departments outside of the branch

  • In-depth knowledge of the product mix
  • Working knowledge of permit and licensing requirements for markets being supported
  • Specific knowledge of local competitors and the industry
  • Ability to profitably grow revenue

  • Creates a sense of ownership and empowerment in their team
  • Extensive experience successfully managing a large organization of associates
  • Excellent trainer
  • Time management, multi-tasking skills and prioritization skills
  • Written and verbal communication skills to communicate clearly and concisely
  • Strong moral and ethical values

Financial/Analytical/Business Competency
  • Complete understanding of revenue, margin and profit components and what drives success
  • Ability to analyze financial performance and plan corrective action to improve
  • Problem solving skills
  • Computer literate

Education: College, Technical, and/or continuing education desirable. Trade and/or sales experience a plus.

Computer Knowledge Requirements: MS Word, Excel, and Outlook. Siebel preferred.

Our employees enjoy a casual, yet results-oriented environment where we value creativity, teamwork and innovation. To take your first step toward joining our winning team, please apply today.

Empire Today - 2 years ago - save job
About this company
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Our mission at Empire Today® is to secure loyal customers for life. Our employees strongly believe in this mission and work hard every...