Empire
Today, LLC is a leading home improvement and home furnishings shop-at-home
company. We offer a wide variety of products including carpet, hardwood,
laminate, ceramic, vinyl flooring and window treatments. We've been in business
for over 50 years and have a presence in most major metropolitan areas
throughout the country.
This is an exciting time for Empire Today, and we need
dedicated, enthusiastic people to help us grow! If you are someone who
thrives on challenge and believes that you can positively impact our business
while making change happen, then we invite you to apply to be a part of the
Empire team!
JOB
TITLE: Installation Manager
DEPARTMENT: Installations
REPORTS TO: Branch Manager
POSITION
SCOPE
The I nstallation Manager ensures the
branch is supported by a professional, well trained installation team of
associates, as well as, an adequate number of compliant sub-contractors to
deliver excellent customer service. Direct accountability for the carpet and
flooring installation business.
ESSENTIAL
DUTIES AND RESPONSIBILITIES
Analyzes business results using the required
reports, and develops and executes action plans for improvement Route/dispatch
carpet installs daily
Visit several of all new installers first jobs
Random proactive job site visits weekly
Creates and exhibits a sense of ownership
Creates and supports a safe work environment
Perform other functions as necessary or as assigned
KNOWLEDGE,
SKILLS AND ABILITIES
Customer Satisfaction
Ability to lead and train associates to provide
excellent customer service
Demonstrates a sense of urgency and
decisiveness as appropriate
Supports the branch management team by handling
customer opportunities as needed
Ability to manage and hold accountable
sub-contractors to Empire Today
LLC standards
Ability to work as a team with support
departments outside of the branch
Merchandise/Installation
In-depth knowledge of the product mix
Working knowledge of permit and licensing
requirements for markets being supported
Specific knowledge of local competitors and the
industry
Ability to profitably grow revenue
Communication/Development
Creates a sense of ownership and empowerment in
their team
Extensive experience successfully managing a
large organization of associates
Excellent trainer
Time management, multi-tasking skills and
prioritization skills
Written and verbal communication skills to
communicate clearly and concisely
Strong moral and ethical values
Financial/Analytical/Business Competency
Complete understanding of revenue, margin and
profit components and what drives success
Ability to analyze financial performance and
plan corrective action to improve
Computer
Knowledge Requirements: MS Word, Excel, and Outlook. Siebel preferred.
Our
employees enjoy a casual, yet results-oriented environment where we value
creativity, teamwork and innovation. To take your first step toward joining our
winning team, please apply today.
Empire Today - 30+ days ago
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