ESSENTIAL FUNCTIONS (RESPONSIBILITIES):
The Genworth Financial Customer Service Center is looking to onboard current college students into the role of Intern - Customer Service Rep (CSR). CSR Interns will have 10-12 weeks training, after which they will transition into a Part Time Intern (20 hours +) role during the spring/fall semesters. CSR Interns are expected to:
* Take customer calls for our Life Insurance department.
* Demonostrate a proven ability to diffuse escalated situations through ownership of customer calls and by partnering with subject matter experts on complex customer related issues
* Demonstrate a proven ability to rely on pre-established guidelines to perform the primary functions of the job
* Provide outstanding customer service through effective communication with our customers on the telephone and via written correspondence.
* Demonstrate ownership and initiative in call follow-up, documentation, & work item management.
* Maintain accurate product & process knowledge as well as stay abreast of regulatory updates
* Review, analyze and process written requests and documents as required
* Update and ensure integrity of customer accounts including history
* Educate customers about their product features as well as self-service functionality via the IVR and web.
* Perform at or above individual quality, productivity and timeliness standards set by the business.
* Achieve positive team goals and results by adapting to varying work schedules, improving through feedback, participation in team meetings and and maintaining strong/ongoing relationships with customers and teammates
* High School Diploma / Current College Student
* Solid PC and typing skills
* Excellent interpersonal, verbal, listening and written communication skills
* Adaptable to a constantly changing environment
* Above average Math and English skills.
* Ability to work well within a team structure to accomplish goals.
* Willingness to develop and maintain professional growth.
* Ability to work in a high volume/fast paced
* Bachelor's Degree
Genworth Financial, Inc. is a leading Fortune 500® insurance holding company dedicated to helping people secure their financial lives....