Joppa, MD - Macy's Logistics: Manager, Fulfillment Operations
Macy's - Joppa, MD

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Macy's Logistics & Operations in Joppa, MD is a Direct-to-Consumer fulfillment center that provides outstanding customer service for Internet shoppers. We are conducting a search for a talented fulltime

Manager, Fulfillment Operations,

motivated to assist the Director to provide leadership to the entire fulfillment function. Other responsibilities include:

Key Accountabilities:
Daily Operations


Provides guidance to daily operations activities to ensure, a high degree of coordination and cooperation between different functions; maintenance of clean and organized work place

Safety and Accident Prevention:
Sets the tone through awareness and education of associates that everyone is responsible and accountable for center-wide safety and health.

Ensures safe workplace behaviors are taught and used at all times; and where necessary, are enforced.

Establishes team pride in maintaining orderliness and housekeeping. Performs behavioral observations to ensure safe techniques are being used.

Merchandise Distribution:
Provides guidance and direction to working supervisors for the operation of an area(s) of the DC so that they contribute to the overall successful movement of merchandise within established levels of service, accuracy, and productivity standards.

Provides oversight and guidance to teams, and if necessary, is directive until operations normalize

Budget Administration


Guides operations to meet or beat total center budget goals. Identifies and presents justification for new positions and non-payroll or capital expenditures to meet operational needs.

Training and Development


Ensures associates are trained/cross-trained and certified in operational specifics as well as high involvement skills.

Assists in the development of associates and working supervisors.

Assesses level of teams, identifies possible working supervisor candidates, and delegates well to stimulate growth.

Coaches to ensure learning.

Gives authority and autonomy to match team readiness; enjoys others success.

Works closely with the training group to ensure training is relevant and utilized effectively.

Sets appropriate priorities for self and work teams to maximize speed and results; plans proactively to avoid crisis; handles unavoidable crisis effectively and will be directive until operations normalize.

Staffing /Scheduling:
Uses volume projections to generate schedules for associates in assigned departments and shifts.

Hours and Payroll Administration - Ensures the accurate and timely administration and reporting of hours worked by associates by department.

Ensures accurate reporting of vacation's and scheduled time off.

Performance Feedback:
Supports the quality and timeliness in administering associate's performance reviews.

Documents performance issues and administers timely corrective action where warranted after partnering with Human Resources.

Practices open and continuous communication; values keeping others well informed; presents written and verbal ideas in easily understood ways; conducts effective meetings.

Rolls-out the mission and expectations and ensures they are understood and followed.

Educates associates about results, business, and competition.

Recognizes and celebrates individual and team performance with positive reinforcement.



Participates in the interviewing and selection of new team members.

Ensures departmental specifics are covered in New Associate Orientation.

Process Improvement


With the aid of the facility Blackbelt, ensures associates are working towards continuous improvement goals.

Enlists associates to offer suggestions for process/culture improvement and champions their cause.

Floor Time:
Demonstrates a strong commitment to use floor time on a daily basis to build associate affiliation and build effective channels of communication on operational and Employee Relations issues.

Skills Summary:
Excellent demonstrated organizational, problem solving and decision-making skills.

Must possess exceptional demonstrated leadership skills.

Ability to make sound decisions and manage several processes in a fast paced environment, and challenge the status quo

Strong oral and written communication skills.

Excellent demonstrated interpersonal skills.

Demonstrated ability to positively impact team success.

Systems/Technology & Education:
College Degree or equivalent work experience

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive environment.

About this company
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Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the US's premier retailers, with fiscal 2014 sales of $28.1...