Jr. IT Project Manager / IT Project Coordinator - Jacksonville, FL
IDHASOFT - Jacksonville, FL

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Title: Jr. IT Project Manager / IT Project Coordinator

Location: Jacksonville, FL


- Set and manage project expectations ensuring all applicable functional areas engaged on the project.

- Plan and supervise activities for multiple projects.

- Initiate and lead project planning activities such as Scope Definition and Management, Stakeholder Identification Management, Risk & Issues Management, Communication Management, etc.

- Create and maintain a project schedule for each project by identifying and monitoring.

- Control and track project performance.

- Conducting regular team status meetings.

- Reporting project status on a weekly basis to customer and the project team.

- Executing and updating management plans as necessary.

- Resolving and documenting issues.

- Coordinate with other departments and organizational entities to identify and monitor issues, impacts and dependencies.

- Build and execute on comprehensive training plans to ensure support group readiness for implementation.

- Coordinate meetings, as needed, to initiate working sessions, resolve project issues, etc.

- Promote continuous improvement by conducting, documenting, and communicating lessons learned.

- Build relationships with all functional areas

- Manage stakeholder expectations

- Creating Project Financial dashboards and monitor the milestones, highlight/resolve the gaps

- Track all third party/ internal contracts within the project

- Work with vendors/ Internal Global sourcing team to renew existing contacts

- SLA Owner for specific BU

- Responsible for Service Improvement

- Own Problems: Stability of specific business unit. Drive the issues to permanent resolution.

- Ensures Zero Escalation, Zero Surprise and Negotiator with the Customer

- Bridge between Vendors, change owners and other stake holders to ensure timely resolution to every issue.

- Act as a resource provider- Right Vendors and Resources on Call

- Coordinates with ITIL Leaders, Compute Team, and Service Delivery Leads for improvements and customer satisfaction.

- Align with Service Delivery team for timely response to escalations, issues and concerns raised by BU Stake Holders, business leads and Global Compute team

- Owns the communication to Customer for incidents, action plan and works closely with the asset owner for resolution.

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