KS, Overland Park, Vitamins/Body Care Assistant
Natural Grocers by Vitamin Cottage - Overland Park, KS

This job posting is no longer available on Natural Grocers by Vitamin Cottage.

NATURAL GROCERS BY VITAMIN COTTAGE
Job Description
(Rev 1-4-12)
Title: Vitamin/Body Care Department Assistant
Employment Classification: Full-time Regular Employee/Non-exempt
Reports To: Store Manager
Location: Store
Job Summary
The Vitamin/Body Care Assistant is responsible for assisting the Vitamin and Body Care Managers in the successful operation and profitability of the vitamin and body care departments. This position has limited MOD responsibilities.
Responsibilities

Customer Service:
The Vitamin/Body Care Assistant is responsible for ensuring that:
Customer service is the number one priority.
Customers are greeted and serviced per company standards of World Class customer service.
Customer complaints are handled appropriately and per company policy.

The departments are inviting and shopable:
displays are shopable;
the departments are clean;
merchandising is inviting;
all products in displays are in-stock on the shelf.
Products customers want to buy are in-stock.
Special orders are handled appropriately and per company policy.
He/she answers customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.

Department Profitability:
The Vitamin/Body Care Assistant is responsible for assisting the Vitamin and Body Care Managers in ensuring that:
Inventory levels are maintained within company standards.
Product is ordered from the correct vendor in order to receive the correct discount and maintain margins.

In-stock conditions meet company standards, including:
good selection;
top 100 sellers per department are in stock at all times unless manufacturer outs, including:
store top sellers;
company-wide top sellers.

Product mix is monitored, including:
regular analysis of department to keep top sellers and discontinue extremely slow movers;
new products are brought in per company policy.
Customer returns handled per company standards.
Mark-downs are managed per company standards.

Management of Department Personnel:
The Vitamin/Body Care Assistant is responsible for assisting the Vitamin and Body Care Managers with the management of department personnel, including the following:
Assisting with the training of department personnel as assigned.
Following up on assigned tasks.
Working with other department managers to share staff to accomplish tasks as needed on a daily basis.
Communicating any staff issues to the appropriate department manager.

Product Knowledge:
The Vitamin/Body Care Assistant is responsible for ensuring that:
He/she continues to increase product knowledge throughout their tenure, including attending trainings
He/she answers customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
He/she knows what store resources to use to answer customer questions, including:
books;
Customer Literature Files;
company/vendor product information.
Tagging, Facing, Rotating, Ordering, Cleanliness, Stocking, Backstock, and Returns:
The Vitamin/Body Care Assistant is responsible for ensuring that he/she and the department staff are:
Following company policies, procedures and standards for tagging, including:
ensuring that the correct price is always displayed on shelf tags, and that current sales signage is always correctly displayed;
hanging price tag updates daily;
hanging sales signs;
following all inspection guidelines.
Following company policies, procedures and standards for facing, including:
deep facing;
following all inspection guidelines.
Following company policies, procedures and standards for rotating, including:
checking for short-dated product and what to do if product comes in with a short date;
ensuring that product with the shortest expiration date is in the front, followed by the next date, etc. If two or more rows, product with the shortest expiration date is in the front on all rows followed by the next date, etc;
assisting with the completion of Date Check, Rotation, and Cleaning project of the entire department every six months;
maintaining an Expiration Date Log Book for the department and the acidophilus cooler;
following all inspection guidelines.
Following company policies, procedures and standards for ordering, including:
ordering product from the correct vendor; meeting vendor deadlines and vendor order minimums in order to receive the correct discount and maintain margins;
process replenishment orders in a timely and accurate manner per company policies, to ensure adequate stock levels;
implementing backup order procedures when required;
following all inspection guidelines.
Following company policies, procedures and standards for cleanliness, including:
maintaining a deep cleaning schedule for the department;
ensuring that backstock areas are neat organized and cleaned regularly;
following all inspection guidelines.
Following company policies, procedures and standards for stocking, including:
checking product when it comes in for expiration dates, damages and mis-picks and forwarding this information to the Receiving Manager for handling;
backstock is worked per company policies and standards;
backstock tags are used appropriately and per company policies and standards;
following all inspection guidelines.
Following company policies, procedures and standards for backstock, including:
ensuring that no product is in backstock without being stocked in the front;
backstock is neat, organized and labeled per company standards;
backstock area is cleaned regularly
following all inspection guidelines;
Following company policies, procedures and standards for returns.

MOD (Manager on Duty) Responsibilities:
The Vitamin/Body Care Assistant is required to fulfill the following Manager on Duty (MOD) duties as assigned:

Shift MOD:
Responds to cashier needs for manager over-rides.
Ensures that customers are waited on in a timely manner and per company standards of excellence in customer service.
Responds to calls and handles customer complaints as needed and per company policies.
Responds to calls and handles customer returns as needed and per company policies.
Covers cashier lunch breaks.
This position is to never be left as the overall MOD for the store. This position can never be assigned to complete the DSR, store opening and/or closing MOD responsibilities, and cashier drawer counts.

Leadership and Professionalism:
All assistant department managers are expected to be professional at all times and provide appropriate leadership for the staff and the store. Leader effectiveness requires treating people decently while at the same time successfully motivating them toward high performance in their work. One without the other doesn't work.
Assistant department managers are expected to demonstrate positive and calm communication with staff at all times.
Assistant department managers are expected to show the highest level of respect and integrity in their day-to-day actions with employees, customers, vendors and outside contacts.
Assistant department managers are expected to do their job with a consistent, calm, and positive demeanor. It is never appropriate for a department manager to yell, express frustration on the sales floor, or raise their voice to an employee.
Assistant department managers are expected to conduct themselves with the highest level of integrity, responsibility, and excellence. As a representative of the Company to our employees and our professional vendors, leaders are expected to represent Vitamin Cottage as a just, fair, respectful, caring, compassionate, and honorable company.

Store Operations:
1. Work schedule is based on store needs which will include evenings and weekends.
a. The primary purpose of this position is to provide additional coverage for the departments, so this position will be scheduled to work opposite shifts of the department managers.
2. Must be full time employee (32-40 hrs/week)
3. Participates in store meetings.
Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Qualifications:
Previous retail experience in a grocery or retail environment; natural foods background a plus.
At least 1 year experience in vitamin, health and beauty, and/or related retail experience.
Must be able to pass a background check.
Possesses a sense of urgency in the completion of tasks.
Possesses excellent customer service skills.
Is highly organized with great attention to detail.
Ability to stay focused with the task at hand.
Ability to take direction and follow through.
Must be cashier trained.

Physical Requirements:
Must have the ability to lift 50 lbs, repetitive lifting up to 30 lbs.
Must be able to carry up to 50 lbs.
Requires the use of both arms and both hands with full range of motion.
Must be able to bend at the waist and knees, twist, push and pull.
Must be able to kneel, squat, and climb as needed
Must be able to reach overhead and away from the body
Must be able to stand for at least 90% of the time
Must be able to walk for at least 90% of the time
This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Store Manager and/or other corporate managers that may not be listed in this job description.

Natural Grocers by Vitamin Cottage - 21 months ago - save job
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