Keno writer/runner
Wildhorse Resort & Casino - Pendleton, OR

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DESCRIPTION

Writes Keno tickets. Rotates through different stations of the Keno game area to perform various responsibilities. Checks tickets, computes and pays winning tickets. Also serves as a runner for Keno ticket played throughout the gaming and restaurant areas. This is a Class III games and certain restrictions will apply.

DUTIES

1.Ensure customer satisfaction and casino play through prompt, efficient and friendly service.

2.Promptly accepts tickets presented by customers and writes Keno tickets.

3.Provides customer assistance on Keno play, utilizing the playing guide instructions.

4.Works in different stations of the game area, such as calling the game, punching draw cards, recording numbers called or serving as a runner for tickets played outside the keno area.

5.Re/checks tickets upon request, computes and pays correct amount of winning ticket(s).

6.Follows a procedure sequence, as set forth by the department manager, to properly coordinate the game: copies the tickets, time stamps the tickets and returns copy to the customer.

7.As a runner, picks up ticket and collects money from customers outside Keno area, return copies of the play tickets to the customer and any winnings payable after the game.

8.Maintains and fills all Keno supply stations, ticket holders, crayons and play guides.

9.Remains knowledgeable on Keno/Casino activities/events to pass on accurate information to customers.

10.Gets authorization for payoffs over a specified amount from the Supervisor.

11.Responds to customer inquiries and complaints as effectively as possible, and directs any difficult situations to the Supervisor.

12.Comply with Internal Control, regulatory laws, employee handbook, department policy and procedures, safety codes, etc.

13.Promotes a clean, safe, and healthy work environment for employees and guest. Promptly reports any concerns to Supervisor.

14.Promote internal guest service standards through courteous and respectful behavior.

15.Ensure that operation of equipment, tools and materials are handled in a safe manner.

16.Other related duties as assigned.

QUALIFICATIONS

1.Minimum 6 months of cash handling experience or customer service background.

2.High School diploma or GED

3.Physically fit - able to stand and/or walk for long periods of time in a smoke filled, noisy environment; able to perform repetitive motions with wrists, hands and fingers.

4.Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.

5.Understand and perform basic math computation skills - adding, subtraction, fractions and decimals.

6.Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.

7.Requires a High Security Gaming License clearance and at least 21 years of age.

PREFERRED QUALIFICATIONS:
1.Keno experience or training
2.Ability to use 10 key
1.Ensure customer satisfaction and casino play through prompt, efficient and friendly service.

2.Promptly accepts tickets presented by customers and writes Keno tickets.

3.Provides customer assistance on Keno play, utilizing the playing guide instructions.

4.Works in different stations of the game area, such as calling the game, punching draw cards, recording numbers called or serving as a runner for tickets played outside the keno area.

5.Re/checks tickets upon request, computes and pays correct amount of winning ticket(s).

6.Follows a procedure sequence, as set forth by the department manager, to properly coordinate the game: copies the tickets, time stamps the tickets and returns copy to the customer.

7.As a runner, picks up ticket and collects money from customers outside Keno area, return copies of the play tickets to the customer and any winnings payable after the game.

8.Maintains and fills all Keno supply stations, ticket holders, crayons and play guides.

9.Remains knowledgeable on Keno/Casino activities/events to pass on accurate information to customers.

10.Gets authorization for payoffs over a specified amount from the Supervisor.

11.Responds to customer inquiries and complaints as effectively as possible, and directs any difficult situations to the Supervisor.

12.Comply with Internal Control, regulatory laws, employee handbook, department policy and procedures, safety codes, etc.

13.Promotes a clean, safe, and healthy work environment for employees and guest. Promptly reports any concerns to Supervisor.

14.Promote internal guest service standards through courteous and respectful behavior.

15.Ensure that operation of equipment, tools and materials are handled in a safe manner.

16.Other related duties as assigned.

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