Key Holder
Rocky’s Ace Hardware - North Andover, MA

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The Key Holder is instrumental in the operations of our store and plays a key role in the absence of the store manager. Key Holders ensure the highest standards of customer service and direct those projects and responsibilities delegated by the Store Manager.

Job Description:
  • Opening and closing the store in the absence of the store manager
  • Safety and security, as assigned
  • Overseeing the tasks assigned to store team
  • Assist in the training of store team to ensure optimum performance and customer service
  • Oversees store team in the absence of the store manager to ensure optimum performance and customer service
  • Assists in inventory maintenance; general housekeeping
  • Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
  • Work with management team to achieve established sales and productivity goals
  • Assisting in maintaining the good working condition of store equipment and fixtures
  • Work with management to develop and execute ideas and activities to increase store traffic
  • Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained
  • Set the example and consistently execute the highest standards relative to providing quality customer service to all Rocky’s customers
  • Resolve customer complaints in a manner that is timely, courteous and discreet
  • Authorize acceptance of checks, etc, in a manner that is consistent with company policy
  • Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
  • Other responsibilities as assigned by store management

Knowledge, Skills & Abilities:
  • Demonstrated skill in providing exceptional customer service
  • Capable and evidence of the ability to contribute to increasing sales volume, through personal salesmanship and “soft” suggestive selling
  • Effective communication skills; professional conduct and personal presence
  • Team player; exhibits initiative, urgency, and strong work ethic
  • Knowledge of (quickly attains knowledge of) overall store policies, procedures and goals
  • Physically capable of performing the essential functions of the job with or without accommodation

Credentials & Experience:
  • Possess hardware or other hard-lines related work experience
  • Strong record of achievement including career accomplishments/level of responsibility respective of # of years of professional employment
  • Some management (supervising others) experience preferred

Reports To:
Store Manager

Rocky’s Ace Hardware - 18 months ago - save job - block
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