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The role of the Key Holder is to drive the company’s key performance indicators by delivering an exceptional customer store experience.
• Motivate team through a compelling vision and direction to encompass American Eagle Outfitter’s Core values
• Communicate clear expectations and hold the store team and themselves accountable to achieving all brand, performance and behavior
• Lead and inspire a customer service culture by recognizing and rewarding team
• Build effective relationships with peer and upper management partners
• Participate in productive management and team meetings
• Proactively seek personal learning and development opportunities
People Development
• Recruit, hire, develop and retain top management and sales talent for the store, to include maintaining optimal staffing levels
• Train and develop sales team in all areas of job responsibility
• Consistently assess and provide ongoing performance feedback to all levels of store team
• Recognize performance issues in a timely manner and partner with Store Manager to develop action plans for resolution
Visual Merchandising
• Ensure that all visual directives are executed seamlessly and within scheduled time frame and allotted payroll budget
• Direct and execute strategic, brand appropriate merchandising to maximize sales and presentation standards
• Partner in store’s execution of all merchandise processing and flow to the floor in conjunction with exceptional backroom standards
Drive for Results
• Partner with Store Manager in the execution of the store business plan that drive KPI results and maximizes business opportunities
• Achieve predetermined financial budgets to include payroll management
• Drive AE brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
• Achieve store shrink goals and maintain all operational standards to secure the assets of the store’s physical location
• Minimum high school education or equivalent. Bachelor’s degree preferred
• Retail Management Experience preferred, or equivalent education
• Strong analytical, prioritizing, interpersonal, problem‐solving & planning skills
• Strong verbal and written communication skills
• Collaborative skills and ability to work well within a team
• Ability to work in a fast‐paced and deadline‐oriented environment
• Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends
• Must be able to perform all essential job functions identified in the “Key Holder essential job functions”
AEO, Inc is an Equal Opportunity Employer

American Eagle Outfitters - 2 years ago - save job