Kitchen Clerk
Hy-Vee - West Des Moines, IA

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Job Description

Provides prompt, efficient and friendly customer service. Reviews and fills customer orders for the day. Handles food in a safe manner and ensures the work area is always clean and neat.

PRIMARY RESPONSIBILITIES:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they’re looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Takes customer orders at the kitchen counter.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Reviews orders for the day.
  • Handles food in a safe manner and ensures the work area is always clean and neat.
  • Reviews the status and appearance of the food for freshness.
  • Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
  • Anticipates product needs for the department on a daily basis.
  • Prepares and replenishes product as necessary.
  • Pulls product from cooler/freezer to prepare for cooking.
  • Checks in product, puts product away, and may review invoices.
  • Runs the department registers and receives payment, makes change, etc., where applicable.
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • SECONDARY RESPONSIBILITIES:

  • Washes dishes as necessary.
  • Orders product and supplies as necessary.
  • Prices products for customers as necessary.
  • Delivers orders as needed.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

  • CareersInGrocery.com - 5 months ago - save job - block
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