LTE - Field Technical Support Rep III
HP - Geismar, LA

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Provide basic technical support skills which include the ability to:

  • Support the research, diagnose, and resolve end user computer and printer issues within a Vista and Win7 locked-down environment.
  • Support other issues with end user computing environment including network, e-mail, Internet connections, and other hardware/peripherals like monitors, docking stations, keyboards, blackberries, and smart card readers.
  • Support new end user requests including; client asset refreshes, new installs, PC moves, and retrieving and disposing of surplus equipment.
  • Support refinery projects related to site turnarounds, operating system migrations, exchange server migrations and new software implementations.
Provide support to the local HP Site lead with respect to the execution of onsite contractual services including:

  • Acting as a contact point for third-party IT service providers and provide for coordination and escorting for visitors to the refinery facility to perform surveys or the installation and maintenance of servers, switches, wireless hotspots, and routers.
  • Housekeeping activities which address Health, Safety, and Security, Environment (HSSE) requirements for the local HP on site services and 3rd party work areas and include ensuring telecom room facilities perform up to agreed standards regarding cabling, installation/changes, tidiness and security.
  • Fulfillment of service requests on behalf of the site network vendor for site telecoms services for telecom room facilities, port activations , radio, and cable management.
  • Consult and advise activities to customer which include providing information and guidance on local and global IT Infrastructure policies, procedures, and so forth.
  • Training services which include the on-boarding of new users and other requested training for infrastructure needs. Training could include the planning, arrangement, scheduling, and execution of one-on-one or multi-user training sessions, including preparing the training room and, if required, decommissioning the training room.
  • Administration of the local site PC loaner program where HP would manage, operate, and deliver a pool of computers to be loaned to local refinery staff.
  • Stockroom management which is focused on receiving IT equipment shipped to the site, managing on-site IT equipment, and managing and disposing of obsolete IT equipment.
The Refinery works 24/7, after hours support maybe required.

Position may required moving equipment that is up to 50 pounds.


Education and Experience Required:
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience

Knowledge and Skills Required:
Knowledge of corporate organization, job, and policies

Advanced knowledge of operating systems and software

Basic skills in project management

Strong communication skills, problem analysis, and presentation skills

Ability to develop Customer relationships

Ability to perform while under high-pressure situations

Ability to work in a team environment

Basic networking, O/S, and troubleshooting knowledge

Detailed understanding of general/technical aspects of the onsite system repair job




Primary Location


United States-Louisiana-Geismar




Job Type





Day Job




About this company
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Hewlett-Packard Company, or HP, is a multinational information technology corporation headquartered in Palo Alto, California, USA. HP got...