LTE - Field Technical Support Rep IV
HP - Champaign, IL

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1078088

Description

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Provide Customer with

overview of installation activity, site-specific information and access to appropriate contacts.

  • Handle Customer-relation
problems promptly and appropriately, provide guidance, escalate issues according to

established procedures.

  • Provide software service, presales, post-sales or service delivery support.
  • Deliver services, including customized services to large enterprise, complex or corporate accounts.
  • Use proactive monitoring procedures/tools to identify problem prevention opportunities
Qualifications

Education and Experience Required:
Minimum Vocational/Diploma/Associate Degree (technical field) with 3-5 years of working experience in related fields or

Degree holder with 2-4 years relevant working experience.

Experience with support of full range of HP products in Customer base.

Knowledge and Skills Required:
  • Broad knowledge of
corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.

  • Thorough knowledge of administrative or technical practices
  • Proficient Field Technical Support skill set.
  • Knowledge of assigned HP hardware system platforms.
  • Familiar with networking and all supported operating system platforms (i.e. HPUX, NT, Linux, etc.)
  • Knowledge of high availability system environments.
  • Strong communication skills both verbal and written.
  • Strong Customer relationship building skills
Ability to manage complex Customer problems.

  • Ability to perform while under high-pressure situations.
  • Project management, analysis, communication, scheduling, controlling, and presentation skills.
  • Good teamwork with peers and HP personnel.
  • Demonstrate consistent, acceptable performance of all business fundamentals.
  • Knowledge of portfolio of services.
  • Basic knowledge of change management process and tools available
  • Schedule and participate in on-site account support meetings both internal and external
Job

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Services

Primary Location

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United States-Illinois-Champaign

Schedule

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Full-time

Job Type

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Temporary Work

Shift

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Day Job

Travel

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No

About this company
3,669 reviews
Hewlett-Packard Company, or HP, is a multinational information technology corporation headquartered in Palo Alto, California, USA. HP got...