Duties and Responsibilities: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Additional Marginal Functions may include:
- Check all completed eyewear for quality and accuracy of prescription.
- Oversee the dispensing of all eyewear, both contact lenses and glasses.
- Fit completed eyewear to each patient, making adjustments as necessary
- Greets all patients and customers as they enter store and provide promotional information to patients and customers
- Attain sales goals established by management team while complying with company and local policies and procedures
- Assists patients and customers with choice of frames: choose eyewear to best fit their budgetary requirements, dispense and adjust frames to ensure proper fit and patient satisfaction in applicable states.
- Resolve customer complaints, diffuse unsatisfied patients, and provide solution to remedy situation.
- Troubleshoot and identify problems related to prescription.
- Completes inventory count and replenish stock as necessary.
- Adheres to quality control standards including OSHA and other safety requirements
While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.
Requirements, Skills, Education and Qualifications:
- Performs basic housekeeping duties; clean and organize frame cases, vacuum, dust, polish, organize magazine rack, etc.
- Answer phones according to company guidelines
- Make minor repairs to eyewear
- BA Degree preferred; High school diploma required
- Licensing by the state licensing authority- ABO and NCLE
Specific Duties and Responsibilities: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Note: This classification will devote 60% or more of their time to the essential duties as described above.
- Prepares support center reporting to include, cost of goods sold, payroll percentages, daily usage lens reports, daily breakage reports and monthly physical inventory counts and forward to appropriate support center department and area leader.
- Manages lab personnel; assign duties, establish performance standards and work schedules, train, motivate, mentor, counsel, measure performance, enforce company policies and procedures; hire and terminate colleagues as necessary.
- Develops and implements local policies and procedures; adhere to state and federal laws.
- Coordinates lab and store objectives and establish daily goals with general leaders.
- Establishes and monitors lab budget.
- Establishes quality control standards; identify recurring errors and develop solutions to eliminate errors.
- Resolves patient/customer complaints; approve re-makes a thorough evaluation has been conducted.
- Maintains steady workflow to coincide with I-hour service commitment to patients.
- Returns lenses to vendors for credit on monthly basis; follow up as necessary.
- Maintains a consistent, cost-effective level of lens inventory using an inventory matrix design for respective market; ensure adequate inventory of lens type and safety stock for a minimum of three (3) days.
- Ensures special orders are completed daily; ensure replenishment subbing lenses to reduce special orders when necessary.
- Reviews and approves all invoices and packing slips for inventory received; forward to support center accounting department.
- Maintains all equipment; schedule for repair and maintenance as required.
- Enforces OSHA and safety requirements; maintains OSHA compliance.
- Ensures lab is clean and organized; assign housekeeping duties as necessary.
Minimum Training and Experience: High school diploma or equivalent required; supplemented by 3 – 5 years experience as lab technician and at least 1 year supervisory experience; or an equivalent combination of education, training, and experience. Must be fully proficient in operation, maintenance and minor repair of optical surface and finish equipment.
Physical Ability : Tasks involve the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, standing, walking, crouching, and crawling. Also this may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds). Sensory Requirements : Some tasks require the ability to perceive and discriminate colors or shades of colors and may require visual perception and discrimination of perception and discriminate sounds, and oral communications abilities. Environmental Factors : Tasks are regularly performed with minimal exposure to adverse environmental conditions, such as dirt and dust.
Stanton Optical Company Culture: Stanton Optical provides employees with an environment that encourages success. Success, by definition, is a noun that means "the accomplishment of an aim or purpose." Stanton Optical aims to be the nation's most desirable optical brand. To accomplish such a goal, we require our staff to perform at peak levels by meeting our high customer service and productivity standards. Stanton Optical, in return, will provide employees with long, happy & lucrative careers. If you're ready to join a winning team, then Stanton Optical is a place for you!
Stanton Optical offers generous compensation plans, paid time off, health, dental & vision benefits. If you're ready to win, Stanton Optical is a place for you.