Laboratory Manager Fargo-Moorhead Clinics

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Provide leadership and management for technologists, technicians, phlebotomy and lab technical staff to ensure the delivery of services in accordance with the Sanford missions, vision, and strategic goals.

Reports to
Vice President - Laboratory & Pathology Services

Education, Experience and Skills Requirements
Bachelor's degree in Medical Technology or related science is required. Must have at least five years experience in a large multi-specialty hospital and/or clinic laboratory including two years in a supervisory role. Must have a thorough knowledge of general laboratory operations, healthcare operations, and management principles. Must possess strong oral and written communication skills and proven leadership ability.

Licensure/Certification Requirement
Must hold national certification as a Medical Technologist MT (ASCP) or Clinical Laboratory Scientist (NCA). Must be licensed by the North Dakota Board of Clinical Laboratory Practice.

Job Specific Competencies
  • Serves as the Program Director for the Sanford Phlebotomy School and will be responsible for the organization, administration, periodic review, planning, development, and general effectiveness of the program. In addition, this position will be responsible for maintaining NAACLS approval of the program.
  • Develops, evaluates, and selects new techniques, instruments, and methods in collaboration with and within the context of a given section's personnel, equipment, space, and budgetary resources.
  • Develops and establishes procedures for collecting, processing, and analyzing biological specimens and other substances.
  • Provides classroom, clinical instruction, and supervision to clinical laboratory students and phlebotomy students.
  • Communicates technical and other information verbally and in written procedures and correspondence.
  • Manages staff and operations for all FM clinic laboratory locations.

Core Competencies
Customer Service
  • Interacts with customers in a warm and friendly way.
  • Takes immediate action to meet customer requests or needs.
  • Listens to understand what customers have to say.
  • Recognizes safety hazards and takes corrective action; seeking assistance when needed.
  • Demonstrates knowledge of operational policies and procedures.
  • Performs work safely, without causing harm or risk to self, others or property.
System Behavior
  • Makes a decision considering the impact of the decision on other areas.
  • Initiates collaboration with others outside of service area.
  • Demonstrates personal commitment to the principles, values, and ethics of the organization.
  • Models accountability for learning by sharing knowledge and learning from others.
  • Builds effective working relationships.
  • Expresses appreciation to others for their work.
  • Treats others with respect.

Leadership Competencies
  • Professionalism/Integrity - Models high standards of principles, values and ethics through policy decisions, professional duties, and personal actions in the organization and the community.
  • Leadership/Visualization - Monitors and anticipates changes with the health care industry. Seeks input from others and provides direction to associates; listens and communicates to ensure acceptance and ownership of strategic and operational direction as well as the accomplishment of organizational goals.
  • Manages Money - Ensures good stewardship of financial resources through generating revenue and/or controlling costs; provides oversight for the financial condition of area of responsibility by managing effectively within budget.
  • Manages Human Resources - Promotes high levels of associate engagement, performance, and retention, and allocates resources consistent with Sanford's mission of service.
  • Decision Making/Problem Solving - Gathers information, selects the best strategy, implements and evaluates decisions to assure continuous improvement and contribution to the long-term best interest of Sanford and its constituents.

Information Management Competencies
  • Demonstrates skill in accessing, preparing and using information as relevant to position.
  • Verbalizes and demonstrates knowledge of procedures for maintaining security, confidentiality and integrity of employee, patient, family and other medical information.
  • Demonstrates ability to collect, analyze and present data as appropriate to position.

Equipment Competencies
  • Demonstrates skill in use of equipment relevant to position; verbalizes knowledge of appropriate safety procedures.
  • Diagnoses equipment problems; fixes or seeks out someone to fix.
  • Consistently informs appropriate person of problems encountered with repairs or calibration of equipment.

Age Related Competencies
  • Applies knowledge of growth and development in customer interactions and adapts care according to patient's age/developmental stage.
    Blood Exposure
    • This position is classified as a Category II position under OSHA guidelines with low risk of exposure to bloodborne pathogens and other potentially infectious materials.

    The incumbent is responsible for multiple staff, including Coordinators, Lab Technical Assistants, Medical Technologists, Med Lab Technicians and Phlebotomists (approximately 70 associates).
    Annual Payroll: $1,100,000

    Physical Requirements:
    View Physical Requirements