Lancome Counter Manager
Lord & Taylor - Stores - Cheektowaga, NY

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Job Description:
The Counter Manager represents Lord & Taylor and its
ideals of service and quality to the customer. Counter
Managers must always be ready to assist customers with
product selection and ensure that the customer's Lord &
Taylor experience is a positive one. Professionalism and
product knowledge are essential qualities for a
successful Counter Manager. Counter Managers must have
strong people skills and be comfortable with developing
and fostering client relationships. Counter Managers are
responsible for generating individual and counter sales
by accurately determining customers' needs and
completing sales in a friendly efficient manner. Counter
Managers may manage one or more Beauty Advisors and must
have excellent leadership, organizational and
communication skills. Counter Managers and Beauty
Advisors report to an Area Sales Manager.
Key Accountabilities
  • Work in front of the counter and approach all
customers immediately. Intersell when necessary.
  • Achieve daily sales and clientelling plans.
  • Develop comprehensive product knowledge of own line
and key products in neighboring bays.
  • Perform 5 skincare consultations or make-overs
daily.
  • Open new charge accounts, minimum 1 per week for all
Cosmetics Associates.
  • Continually build and utilize clientele file:
  • Must add a minimum of 3 clients a day to their
clientele file.
  • Must contact 5 clients a day, 10 clients a day
during GWP time.
  • Manage efforts to develop, plan and execute
"in-store" and daily "at counter" events.
  • Provide intersell training on key products for
neighboring bays.
  • Demonstrate flexibility to meet the staffing needs
of the business.
  • Ensure counter is adequately stocked, cleaned and
properly merchandised.
  • Wear vendor supplied uniforms and maintain Lord &
Taylor dress code standards.
  • Enforce loss prevention and shortage control
procedures and maintain all safety standards.
  • Maintain all specific cosmetic line standards,
policies and procedures.
Additional Accountabilities for Counter Managers with
one or more Beauty Advisors on the team
  • Partner with ASM to create a positive work
environment and motivate/develop staff to improve
retention.
  • Communicate and monitor sales / IPT / clientelling
plans and train BAs on how to improve performance.
  • Train/develop BAs on product knowledge and selling
techniques and cross train department on key
products.
  • Ensure BAs plan and implement special events daily
to promote sales.

Job Requirements:
  • Minimum of 3+ years selling experience.
  • Engaging personality.
  • Strong leadership and interpersonal skills.

Lord & Taylor - Stores - 15 months ago - save job - block