Lands’ End Shop PT Sales Consultant - Saugus, MA (#1053)
Sears - Saugus, MA

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This position enhances the experience of our customers and drives profitable sales by delivering proactive sales assistance and support to customers.

Job Responsibilities:
  • Sales per hour (SPH) goals will be assigned for each working shift. Client building and consumer outreach will be necessary to maintain and exceed these goals
  • Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
  • Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
  • Maintains knowledge of Lands’ End and Sears website navigation and leverages this option for customer solutions when the product is not available in the store
  • Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
  • Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
  • Under the direction of the Lands’ End Lead and/or the Softlines ASM, merchandises the sales floor in accordance with Lands’ End brand standards; adjusts presentations based on sell-through and/or other factors while still maintaining a brand appropriate look
  • Responsible for fitting room support and store recovery
  • Performs markdown and other promotional activities as needed
  • Responsible for stock replenishment, stockroom organization and adhering to visual brand standards.
Qualifications:Qualifications:
  • Excellent selling skills
  • Ability to communicate effectively with customers and fellow employees
  • Ability to receive feedback and take action when appropriate
  • Ability to follow written and verbal instruction and meet deadlines on projects/tasks
  • Previous experience in retail strongly preferred
  • Availability and flexibility to work varied hours to support the needs of the business
  • Skilled in website navigation, interest and working knowledge of social networking sites
  • Community outreach/networking connections a plus

About this company
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Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...