We are looking to hire an Engineering Manager to lead the team of engineers that owns customer on-boarding and long-term product engagement. Your team cares about delighting new users and making all of our customers more productive, happier support professionals. You will relish being able to measure your success using the fundamental metrics of our business: conversion, engagement scores, satisfaction ratings and NPS, because you want to know that you are making the company better.
Work with Product Management to translate strategy to plans while injecting just a smattering of realism
Manage and organize smart, opinionated technical folks and make them productive
Mentor your direct reports in their professional development.
Roll up your sleeves and code alongside your team
Enjoy providing frequent and constructive feedback
Onboard, coach and mentor junior and new hires
Adapt while dealing with a creative team that needs to experiment to succeed
Have a friend called data you can call on when you need it
5+ years of development experience preferably with a SAAS solution in a production environment
Experience leading a team
Command of a modern programming language: Python, Ruby, Java,
Experience in Agile software practices
Verifiable contributions to open source software
Degree in Computer Science or equivalent experience
Zendesk offers competitive salaries and full benefits, including health, dental, vacation and stock options. We are conveniently located in downtown SF, close to public transit (Bart, Caltrain, Muni, etc). You will be joining a bright group of experienced folks who love what they are doing to create something unique.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
To all recruitment agencies: Zendesk does not accept agency resumes. Please do not forward resumes to Zendesk employees or any other company location. Zendesk is not responsible for any fees related to unsolicited resumes.