Under the supervision of the Manager of Security, is responsible and held accountable for all activities related to operating a multi-line hospital switchboard.
Relay incoming and outgoing calls within the hospital.
Transfer calls to department, patient rooms and place long distance calls for hospital personnel when needed.
Greet all face to face patients, visitors and customers; providing information and directions as needed.
Badge and check in everyone entering the building who is not wearing a HCA/The Woman’s Hospital of Texas badge through the Fast Pass System.
visitors, vendors, fathers and visitors from other hospitals or schools.
Monitoring multiple security alarms.
Operates the public address system consistent with Hospital policies, including paging authorized personnel and making authorized announcements included, but not limited to all codes.
Promptly implements emergency procedures in response to code alarms in accordance to the policy.
Maintains all necessary logs and complete forms required by Hospital policy including but not limited to Code Log, Parking validation log, Delivery and Pick up log and Code Blue Alarm Test, etc.
Performing miscellaneous Hospital clerical duties as assigned.
Recognizes the purpose of employment is to prioritize the patient as number one.
Fulfills the duty and responsibility to maintain competence and to continue personal and professional growth.
Identifies and assists with opportunities for performance improvement activities on the unit and with other service areas.
Demonstrates fiscal responsibility by taking ownership of time management, decreasing waste (of time and supplies) and promoting cost effectiveness while maintaining patient safety and quality of care.
Demonstrates the ability to be an advocate for and strive to protect the health, safety and rights of the patient.
Interactions with patients and colleagues demonstrate compassion and respect for the inherent dignity, worth, and uniqueness of every individual, unrestricted by considerations of social or economic status or cultural beliefs.
Communicate effectively with other care providers (physicians, nurses, and staff) to provide for continuity of patient care and to meet the needs of the customers we serve.
Demonstrates ability to fulfill requirements of attendance, punctuality, and timekeeping practices.
Behaviors and interactions demonstrate a positive attitude, personal initiative and motivation to achieve the goals of the unit.
To uphold the standards of the profession and organization and practice ethically and with integrity.
Experience required or preferred:
Previous experience in telecommunications and/or PBX Console Operations.
Experience in face to face interactions with a variety of customers.