Company : Iberdrola USA Management Corporation (IUMC)
Department : Information Technology (IT)
Job Title : Lead Analyst – IT Distributed Tech Support
Reports to : Manager - Database & Distributed Systems
Location : Rochester, NY (West Avenue)
Cross Company Responsibility : None
Education & Experience Required :
Bachelor's Degree in Computer Science, Information Technology, or related field with a minimum of 4 years of server administration experience OR High School Diploma/GED equivalent with a minimum of 6 years of server administration experience.
Knowledge of server commands and utilities (i.e. scheduling, backups, etc).
Knowledge of all aspects of system administration (i.e. installation, configuration, use management, 3 rd party software license management etc.).
Experience with 1 or more server-based operating systems.
Demonstrated knowledge of fundamental networking/distributed computing environment concepts.
Strong interpersonal, written and verbal communication skills.
Ability to carry a pager and respond to 24/7 support.
Ability to debug and modify complex C programs.
Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:
Responsible for installing, configuring and maintaining Windows and/or Linux based servers. Formulate and define specifications for Internet/Intranet web sites. Supports other IT functions which may include: ticket resolution and troubleshooting, on-call support, project lead and technology planning. Ensures IT procedures and policies are followed to meet Service Level Agreements.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
Leads technical support for the installation, configuration and maintenance of platforms for daily production requirements and project development.
Maintains up-to-date documentation and procedures that define the operability of the infrastructure.
Monitors severs for performance and availability. Makes recommendations when necessary to meet the expected demands.
Maintains current system tables such as user accounts, hosts definitions, software inventories and DNS configurations.
Installs/maintains third part software packages as require.
Maintains current OS and patch levels on all servers and clients.
Competency Requirements :
It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below. For details of the competencies and the different levels, refer to the Iberdrola Competency model below.
1. Delivering for the Business :
Global view of the Business – Competent
Achieving Results and continuous improvements - Competent
Initiative – Competent
Innovation & Creativity - Competent
2. Global Relationships:
Flexibility & Globalization - Competent
Customer Focus - Competent
Communicating & Influencing – Competent
Team Work - Advanced
3. Global Leadership:
Team management – Competent
Developing Others - Competent
Iberdrola IUSA Competency Model
1. Delivering for the Business:
Global view of the Business
Initial – Knows and understands own area of responsibility.
Competent – Identifies and understands the relationships and links with other areas across the organization.
Advanced – Can identify how his/her own business area contributes to the Iberdrola Group.
Expert – Hasa view of the organizational environment and the external market.
Achieving Results and Continuous Improvements
Initial – Performs work adequately, striving for effectiveness. Achieves agreed goals.
Competent – Creates own working standards, places high demands on him/herself and the results achieved.
Advanced – Makes changes in order to improve performance or results.
Expert – Assumes new challenges, taking calculated risks.
Initial – Solves problems in day-to-day role.
Competent – Acts quickly and decisively in uncertain situations.
Advanced – Anticipates problems and opportunities and acts accordingly.
Expert – Creates opportunities and acts with future vision.
Innovation & Creativity
Initial – Willingly accepts innovative approaches.
Competent – Has innovative ideas by applying experiences and knowledge already learned.
Advanced – Fosters creative, innovative atmosphere in his/her working environment.
Expert – Innovates & creates new concepts (Products, services, processes etc).
2. Global Relationships:
Flexibility & Globalization
Initial – Accepts the need to be flexible, reacts with a positive attitude to changes.
Competent – Adapts his/her way of working to new requirements.
Advanced – Facilitates change, adapts action strategy according to the changes in the internal/external environment.
Expert – Instigates change.
Initial – Responds to customer requests.
Competent – Commits to the Customer.
Advanced – Improves Service for current needs.
Expert – Anticipates future needs.
Communicating & Influencing
Initial – Communicates appropriately with others within the usual working environment.
Competent – Effectively communicates in more complex situations with a variety of people, with whom there may or may not be regular contact.
Advanced – Exerts influence by using persuasive and convincing techniques.
Expert – Uses net work of contacts positively and encourages collaboration to successfully achieve objectives.
Initial – Participates in the team.
Competent – Involves himself/herself proactively in the team.
Advanced – Creates a team.
Expert – Promotes teamwork across departments.
3. Global Leadership:
Initial – Encourages team effectiveness by distributing tasks appropriately.
Competent – Takes each team member into account when making decisions, as well as the team as a whole.
Advanced – Demands High performance.
Expert – His/her team interacts in an optimal way across the organization.
Initial – Carries out specific development actions.
Competent – Performs constant development activities for the team as a whole.
Advanced – Proposes and carries out individual development activities.
Expert – Generates a culture of professional development, contributing to the sustained growth of the organization.
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