Lead System Specialist - Plano - 1 year
FTR, Inc. - Plano, TX

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Job Description

Job Title: Lead System Specialist
Job # 10452

Looking for a Lead System Specialist based out of Plano, Texas to be responsible for implementation, configuration and day-to-day operational support of Avaya Call Center infrastructure. If you are an Avaya call center expert looking for a rewarding position with excellent benefits, then this position is for you.

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Average Yearly Compensation: Based on Skills and Experience

Additional Responsibilities:
Implements and supports the telephony infrastructure including: Avaya CM, SIP, CMS, AES, VoIP, and various Call Center applications

Implement, maintain and troubleshoot Avaya S8800 class media servers and G450, G650 media gateways running Avaya Communications Manager R6.2; and CMS in a dispersed voice network that includes multiple call centers and 2 data centers

Call Center skills: Avaya Contact Center skills: Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, CMS Supervisor, Moves, Adds and changes, Avaya 1X agent, Avaya IP agent, Modular Messaging

Other job functions will be to assist in the design, implementation and management of projects that may include new locations or deploying new technologies across the network

Implements and maintains advanced telecommunication applications such as CMS, AES, CM8800, Modular Messaging. Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision

Performs routine system administration and maintenance on local or remote locations with no impact to the business

Keeps documentation up to date for all telecommunications systems such call center routing, trunking and voice announcement scripts

Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner

Resolves open help desk tickets and verifies all issues were properly resolved and documented

Interacts with end-users and all levels of management in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business

Required Skills:
Bachelors degree

Self-starter, able to work independently and as part of a team in a fast paced environment

Strong organizational skills

Excellent verbal and written communication, interpersonal and customer service skills

Detailed knowledge of Avaya Communication 6.2.X in a distributed environment, Avaya Session Manager 6, VoIP (H.323 and SIP) and TDM (ISDN and RBS), CTI applications in a Call

Center environment, Avaya Peripheral Gateways, Avaya CMS, Modular Messaging, AES, Avaya 1X Agent, Avaya IP Agent, ACCCM

Preferred Experience & Education:
Cisco ICM knowledge a plus

NICE call Recording knowledge a plus

120 hours of vacation and sick leave

8 Paid Holidays

401(k) Investment Plan

Medical, Dental, Vision and Life Insurance

Prescription Drug Plan

Direct Payroll Deposit

Social Security and Workers Compensation

Unemployment Compensation Insurance

Reimbursement for Job Related Education and Training



Additional Information

All your information will be kept confidential according to EEO guidelines.

FTR, Inc. - 2 years ago - save job