Lead Systems Specialist - Large Systems - IT Operations
Home Depot - Austin, TX

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Do you want to be part of a thrilling revolution influenced by technology? The Home Depot is a $70 billion business-focused environment where you can contribute in a variety of functional areas covering all aspects of the consumer value chain. We are currently managing leading software packages and technology platforms to deliver creative results to our business partners and customers. We need people who understand how best to apply technologies to solve problems and develop innovative solutions. If you are looking for an opportunity to see instant, progressive, and substantial business benefits from your technology talents and experience, it's the perfect time to join The Home Depot.

As an IT professional you have expert knowledge in one or more programming languages or databases. Because of your excellent understanding of the entire project life cycle, you have the ability to direct project teams in the gathering, design, and development of complex applications/programs. You get to work closely with and learn from the brightest minds to ensure proper system design. Your role ensures highest quality implementations from design through quality insurance to production. You anticipate hardware and software design needs to take pre-emptive action. Our IT professionals support multiple team members and other project leads in day-to-day activities related to project work.

On- site and local perks:
Choose from a variety of benefit plans designed to meet your individual and family needs.
Take part in company Success Sharing - an incentive program based on sales performance.
Receive "Homer Awards" that lead to cash incentives for consistently demonstrating behaviors that reflect The Home Depot's values.
Eat at our on-site cafeteria that offers a plethora of options or enjoy discounts at neighborhood restaurants.

This candidate will have the opportunity to work in a fast paced environment in a state of the art multi-million dollar data center for an industry leading specialty retailer. Supporting over 2000 sites the candidate will work with IT Architects and Engineers across multiple IT technologies.
Reporting to the IT Operations Manager, the Lead Systems Specialist works in a 24x7x365 data center environment maintaining and supporting large systems infrastructure, hardware and systems software components (MVS, z/OS, CA-7, TWS, mainframe automation, mainframe hardware including NAS, etc). They will be able to receive escalations from Level 1 and Level 2 associates and provide technical resolutions while driving root cause analysis and the creation of "no repeat" plans. This resource will also escalate business impacting incidents according to documented escalation guidelines. The Lead will be responsible for maintaining 99.95% availability of Large Systems technology infrastructure, driving 99.9% on-time delivery of batch SLA's, reducing Large Systems technology related incidents / unplanned downtime, and delivering scheduled technology and process enhancements according to plan. This resource will coordinate mainframe and storage scheduled maintenance activities. They will also maintain PCI and Sarbanes-Oxley compliance with regards to media retention, security and destruction.

Monitor, maintain, and support end-user hardware and software applications. This may include evaluating new systems during the pre-implementation phases, supporting the customers, resolving user problems, and training the end-users and teammates.

Assesses financial effect of wiring, staging and installation costs, new equipment purchases, and project changes.
Ensures proper asset management for all items being installed and uninstalled.
Oversees the computer maintenance expense line on store profit and loss statements to ensure that expenses are charged appropriately in accordance with GAAP and Home Depot policies.
Reviews monthly profit and loss statements for IS department and analyzes expenditures vis-a-vis their budget.
Conducts post project reviews to determine financial and operational success.
Selects, develops, and motivates assigned staff.

Typically reports to an IS Controller.
Direct reports typically include one or more Senior Systems Specialists, Systems Specialists and Associate System Specialists.
Typically requires interpersonal skills for dealing with sensitive or controversial situations.
Typically procedures for analyzing situations and making conclusions are very diverse.
Typically considers among many different options or procedures when solving problems.
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Must meet reasonable deadlines, quotas or demands for accuracy and/or may be involved in some mildly difficult situations.

Must be eighteen years of age or older.
Must pass the Drug Test.
Must successfully complete any required training or orientation courses.

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


The ideal candidate will be:
Subject matter expert in more than one technical area of Large Systems (MVS, z/OS, CA-7, TWS, mainframe automation, mainframe hardware including NAS, etc).
Familiar with high availability "non-stop" hardware and software (e.g. HP Tandem)
Proficient in HSM and VTS storage solutions
Proficient in the use of incident ticketing systems (e.g. HP Service Manager, Service-Now)
Proficient in the use of the Microsoft Office Suite and Windows OS
Able to direct the work of peers, L1 and L2 in order to meet team objectives
Able to independently work with Engineering and Application support teams to meet departmental objectives
Proactively identify initiatives that will make IT Operations more efficient, document them, present them to Management for approval, and implement them will little or no direction
Create and deliver training modules (including documentation, syllabi, presentations and other necessary components)
Interface with the user community to coordinate changes; schedule and gain approval for RFC's
Review, create and publish support documentation
Manage the on-time delivery of medium-size to large projects
Deliver excellent customer service
Given broad goals, create a plan and implement to completion giving timely updates to management and other interested parties
Demonstrate executive level presentation skills
Remain current with technology in Large Systems space; able to contribute to conversations surrounding futures
Provide expert support of technology as member of on-call rotations
Demonstrate proactive, consistent open communication with management
Ensure all processes and procedures are current and adopted
Actively contribute during staff meetings
Monitor general team activities and drive to on-time high quality completions
Mentor peers and L1 and L2 associates
Participate in a technical on-call rotation
Three to five years experience in an enterprise class data center

Project management experience.
People management/supervisory experience.
Systems analysis and consulting skills.
Financial analysis skills.
Knowledge of standard software products, including MS Office and Lotus.

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The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...