Lead Technical Support Analysts have extensive knowledge of company products and services and experience and understanding of the MIS environment. Lead Technical Support Analysts receive calls or assignments which are non-routine and require deviation from standard screens, scripts, and procedures. They handle situations which may require adaptation of response or extensive research according to customer response. They exhibit advanced problem solving skills and techniques. Lead Technical Support Analysts analyze machine or program malfunctions and make corrections as necessary. They schedule the operating time of information systems operations in order to ensure resources are effectively utilized. They monitor to ensure all online systems are active and determine corrective action. Lead Technical Support Analysts continuously observe the operation of consoles, software, storage devices, and equipment to monitor the system and determine points of failure. They manipulate controls in accordance with standard procedures to rearrange the sequence of job steps to continue operations when malfunctions occur. They provide guidance and training to less experienced staff. Lead Technical Support Analysts consult with systems engineering or applications programming personnel when events require a change of instructions or procedures.
Lead Technical Support Analysts located at the Winchester Data Center also monitor and control the performance and status of network resources.
High school diploma or equivalent; 3-5 years of related network operations support experience.
Post-secondary education; 6+ years of DST network/operations, production control, systems experience, or equivalent.
Full or Part Time
Working Hours or Shift
DST Systems - 22 months ago
The feeling is mutual at DST Systems. The company provides information processing software and services to the mutual fund industry,...