Lead Technologies Vendor Management - Sourcing Delivery Manager Job
American Express - Phoenix, AZ

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Lead Technologies Vendor Management - Sourcing Delivery Manager-13006270

This position supports the Sourcing function of the American Express Technology (AET), Vendor and Business Management organization. The Department is specifically responsible for leading large scale sourcing events related to Managed Services, software, hardware and third party hosting solutions. The team’s specific roles are to consult, program managers and negotiate on behalf of American Express Technology consumers.

This position reports to the Director of Sourcing Delivery and will lead specific core aspects of vendor management to ensure AET receives optimal value from our vendor partners via negotiation and governance of third-party vendor contracts. This may include initial or updating geographical strategies, ensuring financial validations, measures of performance, and implementation of governance processes.

More specifically, this position will focus on leading sourcing programs for the Procurement of Technology goods and services, which includes the engagement of key stakeholders, building and implementing negotiation strategies, constructing and validating CBAs, as well as providing thought leadership to support strategic directions and decisions.

  • Establish and maintain strong relationships with vendor partners
  • Establish partnerships with key stakeholders, both within and external to AET
  • Liaise with Global Procurement as a result of sourcing requests, to procure professional products/services, ensuring quality standards and needed specifications are established at the lowest possible cost to AET
  • Lead or participate in the negotiation of new contracts and/or changes to existing contracts to benefit AET
  • Provide support for overall governance of AET vendor process
  • Serve as a lead for the financial analysis of Sourcing events
  • Serve as the program/project manager for Sourcing events; scheduling meetings, providing status updates, etc
  • Request analysis and interpretation of contractual language to facilitate issue resolution
  • May be responsible for providing initial drafts for standard contractual IT vendor terms and conditions, in accordance with American Express global standards

  • Financial management experience including development of CBA's, PowerPoint presentations, and financial models is required
  • Six+ years of strategic sourcing experience in a fast-paced, dynamic environment
  • Project management skills; PMP certification is a plus
  • Specific knowledge of Voice/IVR capabilities is a plus
  • Prior relevant work experience in Technology Sourcing, specifically Software, Managed Services, aaS, and Hardware is preferred
  • Experience providing thought leadership to overcome challenges and lead without influence as well as possess strong written and verbal communication skills
  • Project management skills with PMP certification is a plus
  • Knowledge and proven experience working with a cross-functional team to develop complex financial analysis and strategies is required
  • Independent self-starter and experience to drive results and prioritize work activities
  • Experience managing large technology programs and change initiatives is preferred
  • Understanding of enterprise current technology environment, including having an understanding of Infrastructure Products, Services and Processes, such as, Change, Incident, Problem, SLA's, RFS/SFB and the ITIL Framework is a plus
  • Bachelors or Masters Degree in relevant field or equivalent work experience preferred
  • Possess ability to effectively manage multiple competing priorities, including planning, management and execution of responsibilities
  • Possess analytical skills strategy, and/ or data analysis
  • Prefer experience working directly with third-party vendors or other vendor management, including contract negotiation experience – lead or supporting
  • Possess ability to be assertive and challenge the status quo, while still maintaining strong and effective relationships
  • Proven collaboration skills along with the ability to influence without authority
Job: Amex Technologies
Primary Location: US-Arizona-Phoenix
Schedule: Full-time

American Express - 19 months ago - save job
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