Lead Teller - Operations Specialist - Wharton, NJ
JPMorgan Chase 8,104 reviews - Wharton, NJ

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Job Description

Lead Teller-Operations Specialists share responsibility with the Branch Manager for operations within their respective branches. Operations responsibilities include ensuring satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities, helping to ensure the entire branch staff is trained and follows policies and procedures, and operating within the guidelines of Chase's Code of Conduct.

The Lead Teller-Operations Specialist, along with the rest of the branch, reports to the Branch Manager. You will support the Branch Manager and help Tellers to accurately handle customer transactions and to provide great customer service. To ensure that we are meeting the needs of the customers, based on customer traffic and branch hours, you will regularly assist with Teller transactions and may also be asked to provide input on the Teller schedule. Additionally, the Lead Teller-Operations Specialist will help Tellers make safe and simple referrals to bankers. The Lead Teller-Operations Specialist may also assist with other customer interactions, in addition to teller transactions, during peak periods.

The Lead Teller-Operations Specialist works with the Branch Manager to communicate branch performance and priorities during daily huddles and throughout the day, typically in the Branch Manager or designated Banker's absence. Additionally, on rare occasions, the Lead Teller-Operations Specialist may need to oversee the entire branch in the Branch Manager's absence, when a designated Banker is not able to oversee the activities.


Strong working knowledge of branch operations required

Minimum two years experience in retail banking and minimum one year branch Teller experience required; Personal Banker experience is a plus

Extensive experience with customer contact and providing excellent customer service is critical

Demonstrated proficiency in operations, transaction accuracy, and Teller referrals

Strong probing, communication, analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues

Demonstrated leadership skills and regularly goes above and beyond to assist others

High school degree, GED, or foreign equivalent required

Demonstrated ability to perform and coach sales interactions is a plus, but not required

Ability to work all branch hours, including Saturday, and some evenings required

JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.


Client Associate/Teller

Primary Location

US-NJ-Wharton-Wharton / 40039


Retail Financial Services



Job Type



Day Job

Employee Status




About this company
8,104 reviews
At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...