Lead Teller, North 10th Branch - McAllen, TX - Bilingual (Spanish) Job
Capital One - McAllen, TX

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Lead Teller, North 10th Branch - McAllen, TX - Bilingual (Spanish)-732637

Responsible for implementation and coordination of all branch operational responsibilities. Assists the Manager in Supervising the Teller line; or, in the absence of the Manager, is responsible for direct supervision and management of the teller staff to include: hiring, supervising, scheduling and evaluating tellers.

- Role models Excellence and Do the Right Thing while supporting branch change management efforts
- Champion and Live the sales and service culture
- Serves as a peer coach to teller using GROWTH coaching and make referrals to platform using GAIN model
- Assists in coordinating the communication, implementation and monitoring of all branch operational policy and procedures in regard to bank processes, critical controls, security requirements, etc
- Assists in assessing the impact of processes and controls on the day to day operations of the branch to ensure operational excellence and compliance with service level standards
- Stays abreast of product changes
- Monitors the timely and proper processing and clearing of General Ledger Suspense account items
- Reviews and follows up on management reports e.g. OD, Kite, Vector 8, etc. in a timely manner
- Completes required audits and reconciliations of consignment items and general ledger tickets
- Ensures adherence to the Bank's policies and procedures by all staff
- Ensures that regulatory compliancy standards are met
- Conducts periodic meetings with staff to discuss operational and/or fraud/security issues and provides training on pertinent topics
- Supports the Assistant Manager and/or Branch Manager in supervising personnel, recommending and maintaining staffing levels, performance appraisals, promotions, hiring and terminations
- Provides training to new hires including security devices, policies and procedures
- Responsible for monitoring and recommending training needs for the Banking Office personnel
- Follows up on exception items e.g. missing IRA documentation, issue no pays on traveler's checks and cashier checks, etc
- Reviews documentation on all new deposit accounts to ensure proper procedures were followed, and red flags were properly followed up and approved
- Coordinates the completion of all fraud packages In the teller supervisory role:
- Assist in Organizing and conducting regular teller staff meetings, including training sessions when necessary
- Delivers on in Branch customer service standards to ensure a quality customer experience-every customer, every time
- Coaches tellers to ensure customer service and behaviors are followed
- Provides daily oversight and assistance to teller staff when processing transactions and assisting customers, including any necessary approvals/overrides, to ensure Bank policies and procedures are followed
- Responsible for monitoring teller customer interactions to ensure customer focused behaviors/service standards are followed. Provides appropriate coaching when necessary
- Schedules teller staff and assigns duties to ensure customer service needs are met while optimizing the use of the Banks resources
- Partners with Lead teller and Assistant Branch Manager in teller hiring, coaching, counseling and evaluating tellers performance, recommending salary action, and promotions (including teller progression and advanced Teller)/demotions as necessary
- Responsible for remaining knowledgeable on fraud or security bulletins distributed within the branch and ensuring communications reach all tellers
- Responsible for reviewing deposits meeting established criteria to determine whether holding funds to delay availability under Reg CC is appropriate
- Calculates teller outages utilizing the Teller Over /Short General Ledger account and takes appropriate disciplinary action as required by policy
- Conducts audits of tellers, vaults, currency dispensers, and ATMs
- Oversees daily operation/balancing of branch ATMs and currency dispensers, including processing necessary entries
- Responsible for daily review of the 087 consignment items listing to ensure compliance with Bank Secrecy Act
- Responsible for training new tellers upon arrival at the branch/completion of teller training, and for assigning a mentor to each new hire
- Maintains cash limits, check cashing limits, and specific authorities in the PC Teller system
- Monitors the branchs cash position to ensure branch cash needs are met and the Banks use of funds is maximized. Coordinates ordering/shipping cash with the Central Teller
- Controls and monitors the teller staffs participation in the Teller Incentive Program including sales contests when applicable Completes all other job-related duties as assigned. These may include, but are not limited to, responsibility for the branchs supply of bulk cash in the absence of a central teller, acting as a personal banker as needed, operating a teller window when necessary, and supervising platform personnel in the absence of the Assistant Manager and/or Branch Manager, ect.

Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- 1 year of Retail Banking experience

Job : Retail Banking
Primary Location : United States-Texas-McAllen-Rio Grande-N 10th Br 732 (31732)
Schedule : Full-time
Travel : No

Job Posting
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About this company
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Capital One Financial Corporation, incorporated in July 21, 1994, is a diversified banking company focused primarily on consumer and...