Lead Usher - Part-Time - No Benefits
City of Mesa, AZ - Mesa, AZ

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This classification has been designated as a non-classified, non-merit system, at-will position.

A Lead Usher - Part-Time is responsible for performing customer relations work for the Mesa Arts Center (MAC) by training, assigning duties, scheduling, and supervising volunteer ushers. Responsible for conducting pre-show briefings with ushers, facilitating a smooth and efficient flow of patrons entering and exiting the theater, arranging accommodations for individuals and groups with special needs; resolving customer complaints relating to seating, ticketing, and related areas, reporting safety incidents, coordinating house opening with backstage management, maintaining inventory of merchandise sales, serving as event supervisor or acting as an on-duty manager during some events, and performing other duties as required.

This class is supervised by the MAC Front of House Coordinator who reviews work through observation, reports, meetings, conferences and results achieved. Work is subject to irregular hours (evenings, weekends, and holidays); sometimes on short notice. This class is FLSA nonexempt.

Qualifications & Requirements:

Minimum Qualification(s) Required. Any combination of training, education, and experience equivalent to graduation from high school or GED. Good (1 - 3 years) customer service experience that includes solving customer problems. First Aid Certification and CPR Certification are required within six months of hire.

Preferred/Desirable Qualifications. Six months previous theater and/or event supervision experience, six months experience working with volunteers, and/or six months inventory experience is preferred. Bilingual speaking skills (English/Spanish) are desirable.

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