Lead Waiter / Waitress
Sheraton Hartford South - Rocky Hill, CT

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JOB DESCRIPTION - Common House
POSITION: Head Waiter / Waitress - Full Time / Permanent
REPORT TO: Food & Beverage Director
OTHER KEY RELATIONSHIPS: Restaurant Manager / Kitchen Team / Executive Chef / All Heads of Departments / PM MOD
RESPONSIBLE FOR: All members of the Restaurant Team
KEY OBJECTIVE:
In conjunction with the Food & Beverage Director be fully responsible for the Food and Beverage service within the Common House. Ensuring the maintenance and improving of the reputation of the venue.
SUMMARY:
This position is concerned with the extreme care of the customer of the hotel, the restaurant and the overall organization of the restaurant team.
Detailed Responsibilities
*Promote the image of the Common House as a professional organization
*Ensure to maintain a personal attitude of a high standard and quality, which produce efficiency and productivity of the restaurant department
*Support the management operations and decisions
*Assist the daily meeting
*Run assessments throughout the year
*Train and continually develop the Restaurant team to achieve their personal best. Support training initiatives in line with the business needs and Sheraton Brand Standards
*On a day to day basis plan, organize and direct the work of the Restaurant team
*Encourage and coach the department to develop teamwork and working practices to deliver excellent standards.
*Development the culture of Training within the Restaurant department and assist in the retention of staff
*Comply with all Company policies and legal requirements relating to the operations of the hotel with special reference to Health and Safety
*Maintain the standards of the Restaurant in keeping with the five AA Rosettes and the Michelin Star criteria
*To react to all customer requests positively and deal with them appropriately
*Ensure the correct appearance of all of the Restaurant areas
*Comply with all security measures to ensure the protection of guests and company property
*Ensure that all equipment is functional and used according to company/ manufacture’s guidelines
*To support effective communication within the hotel by being receptive to issues communicated to you and to ensure that you pass all relevant communications from colleagues or guests to the appropriate person.
Supervising the activities of staff to ensure that:
*All staff understands the dishes on the menus and items to sell through the daily meeting.
*Be fully aware of daily menus and specialties
*Allocate compatible teams to ensure high standards of work and staff development
*Ensure all staff are smartly presented at all times and that they comply to the company’s personal appearance and uniform standards
*Maintain staff efficiency and morale in the restaurant at the highest level
*Check all dining areas prior to service
*Assist restaurant service to ensure a smooth and professional operation of the restaurant
*Maintain at all times good customer relationship
*Maintain strict control of the bills
*Assist the Food & Beverage Director with various stock takes when required (china, silver, cheese).
*This job description is a guideline to the role

PERSON SPECIFICATION –
Qualifications & Training
5 years minimum in restaurant / bar settings
1 to 2 years minimum in similar position
High School Diploma
WORK EXPERIENCE -
Steady background – through the ranks
Sheraton Brand experience preferred, hospitality experience required

SKILLS REQUIRED -
Communicator to all levels of staff
Team Player
Organized
Developer of others
Attention to detail
Personal Qualities
Calm
Communicator
Take responsibility
Logical
Dedicated to the profession
Confident
Interest in Food


Indeed - 18 months ago - save job - block
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