Learning Lead/ Learning Consultant
IBM - Cleveland, OH

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As a Learning Lead this position will require strong customer relationship management, team leadership, and communication and negotiation skills. The candidate will need to be comfortable working with C level clients as a partner and a consultant to help them implement their learning goals and strategies. This candidate will also need to be able to lead a team IBM Delivery Leads supporting this client and take responsibility for all learning services being provided to this client.

As a Learning Consultant this candidate will assist clients to determine key human performance issues and provide recommendations on how to most effectively address those issues by using the Human Performance Improvement (HPI) methodology. They use in-depth HPI consulting skills to diagnose how the performance and learning issues within an organization align with business needs and adapt existing or develop new learning strategies and solutions to help meet business needs. They are responsible for client relationship management, ensuring client satisfaction, and can manage all aspects of the engagement. They are knowledgeable of learning strategy and solution alternatives ranging from learning systems and technologies, to human performance (learning and non-learning) solutions. They use knowledge of evaluation and measurement approaches in their solution recommendations.

  • High School Diploma/GED
  • At least 3 years experience in learning consulting
  • At least 3 years experience in instructional design
  • Basic knowledge in learning account lead
  • Readiness to travel 75% travel annually
  • English: Fluent

  • Bachelor's Degree
  • At least 5 years experience in learning consulting
  • At least 5 years experience in instructional design
  • At least 1 year experience in learning account lead

Additional information
Customer Relationship Management - 5
Team Leadership - 5
Negotiation - 5
Learning Consulting – 5
Strong Education Background - 5
Management of Multiple Projects – 5
Works independently with limited guidance - 5
Communications (written and oral) – 5

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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International Business Machines Corporation (IBM), is an information technology (IT) company. s major operations include Global Technology...