Leave Spec I/II
StanCorp Financial Group - White Plains, NY

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Employers count on The Standard ( www.standard-ny.com ) to meet their employees needs for group life, disability and dental insurance products and services. But they also know we go beyond simply meeting needs. We help people achieve financial well-being and peace of mind. If you want to make a positive difference for customers, consider pursuing your career dreams with us.

***These positions can be located in either White Plains, NY or Hillsboro, OR***

Responsibilities:

Secure and analyze information to approve, deny, manage, and track all complexities of certified and reported leaves, including federal and statutory Family Medical Leave Act (FMLA), state company specific and other leaves. Manage workflow and develop appropriate leave management strategies to ensure prompt and accurate decisions and communications to employers and employees. Provide responsive and caring service to all customers.

Investigate, secure and analyze information pertaining to employees’ eligibility status, medical condition, occupational or employer requirements, and statutory regulations to accurately determine eligibility for and entitlement to leaves. Identify file/fact discrepancies and outstanding issues and secure additional documentation as needed while administering or tracking leaves within prescribed timeframes and service expectations. Make and communicate eligibility and leave decisions, and report or manage ongoing leaves timely and accurately.

Provide accurate and appropriate leave information to employees, employers, sales offices and other interested parties; resolve issues through effective oral and written communication. Analyze, research and respond to questions and issues, involving the appropriate people within or outside the department or company.

Qualifications:

Level I

Education & Experience : Diploma or GED required. 2 years of general office and customer service experience required. Leave, benefits or disability claim management experience preferred.

Knowledge & Skills : Ability to work in a team environment; Interact well with other team members and peers; Actively listen; Escalate issues when necessary; Provide customer centric solutions with exceptional customer service to both internal and external stakeholders; Build rapport with customers, and engage customers; Exercise independent judgment and make effective decisions; Defuse customer conflict; Handle situations with a high degree of professional maturity, sensitivity and confidentiality, which may require negotiation, adaptation of response or some research; Efficiently use software including but not limited to Microsoft Office Applications. Applies acquired job skills and working knowledge of company policies.

Working knowledge of: Federal and statutory Family Medical Leave Act (FMLA), statutory leaves and company specific leaves

Job Complexity & Judgment: Works on assignments that are semi routine. Works within defined procedures but is able to deviate from normal routine. Understands when to escalate issue if necessary. Approve leave decisions, system data, letters and communications for less-seasoned staff; provide training for the department, teams and individuals on leave administration.

Independence & Supv required : Typically receives general instructions on routine work. May require detailed instructions on new assignments. Follows established procedures.

Interaction & Influence : Contacts are typically limited to own department. Begins to build working relationships outside department.

Level II

In addition to the responsibilities listed above:

Approve leave decisions, system data, letters, and communications for less-seasoned staff; provide training for the department, teams and individuals on leave administration.

Provide the AMSC with expertise on regulations and administrative issues impacting leave or absence management claims and employer reports. Provide back up when necessary by monitoring and balancing leave/claim loads; responding to and resolving complex leave-only account inquiries. May perform random reviews/audits to assure quality.

Education & Experience : Associate’s degree in business, science or related field. Two years of general office and customer service experience required. One to two years leave, benefits or disability claim management experience required.

Knowledge & Skills : Has complete understanding of job and applies working knowledge.

Job Complexity & Judgment : Works on wide range of assignments that are moderately complex. Often defines procedures on how to complete project work when assigned in the form of objectives.

Independence & Supv required : Typically receives little instruction on daily work. May require general instructions on new assignments.

Interaction & Influence : Contacts are typically company wide. May communicate with management. Networks with internal peers.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

StanCorp Financial Group - 19 months ago - save job - copy to clipboard
About this company
Providing insurance and related financial services is standard operating procedure at StanCorp Financial Group. Through Standard...