Lending Operations Specialist - Customer Service, Banking
M&T Bank 469 reviews - Buffalo, NY

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M&T Bank is currently hiring Lending Operations Specialists in Buffalo, NY

Do you have 3+ years of customer service experience?

Have you worked in Operations, Banking, or Administration?

We're hiring candidates now to start August 19th!

Join the M&T Team Today

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M&T Bank is currently hiring Lending Operations Specialists in Buffalo, NY

We're hiring candidates now to start August 19th!

Basic Function

The collection and maintenance of Customer Due Diligence (CDD) information is critical to reasonably ensuring M&T Bank Corporation knows its customers and can anticipate their activity. This position is responsible for assisting the Centralized Compliance department in order to ensure adherence to State and Federal regulatory compliance with the Bank Secrecy Act, USA PATRIOT Act and OFAC.

Perform exception processing and research, resolution of complex issues and customer due diligence requirements. Participate in special projects, process improvement, and updates procedures.

Lending Operations Specialists I Job Responsibilities:

· Perform compliance-related exception processing and research for multiple business and/or product lines. Assist in resolution of complex issues and in the timely collection of CDD information by researching systems and coordinating with branch personnel. This includes:

· Obtaining information from various bank systems and the Internet; and

· Perform various steps contained within departmental procedures to eliminate a case from further review.

· On a limited basis, contact banking offices and obtain copies of monetary instruments necessary for the selected cases and summarize the noted activity

· Handle complex customer inquiries and correspondence. Interpret legal and bank documents, analyzes circumstances and documents for action steps.

· Participate in special projects to include systems, acquisition or account research.

· Review / update procedures according to the protocols, guidelines and methods established by Compliance. Interact with internal partners and management for procedural issues and problem resolution. In addition, this position may or may not require direct contact with customers to obtain required CDD information.

Responsible for performing tasks in a manner that are compliant with applicable laws and regulations and/or that serve to help the company be in compliance with laws and regulations that apply to the business line the position supports. Apply internal policies and control procedures with a knowledge and understanding of guidance, laws and regulations. Interpret legal and bank documents for internal processing. Guide or assist others in interpretation of legal and bank documents for internal processing.

Perform other duties as requested by management.

Lending Operations Specialists I Job Requirements:

· Associate’s Degree or equivalent in work experience

· Minimum three year’s customer service

· Minimum of two year’s operational, banking or progressive office experience

· Good PC skills with a solid knowledge of Microsoft Office including Excel and Word

· Moderate problem solving skills

· Strong interpersonal skills and demonstrated oral and written communication

Banking, Administration, & Operations Professionals – Join the M&T Team Today

About this company
469 reviews
M&T Bank is considered one of the country's most highly regarded regional banks. We were founded more than 150 years ago in Western New...