Level 1 Desktop Support Technician || Morton Grove, IL || 12+ Months
Bourntec Solutions Inc - Morton Grove, IL

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Company Description:
Bourntec Solutions is an innovative provider of Information Technology turnkey solutions and services, with four major lines of business. These include Strategic IT Services, Managed Services, Professional Services and the Public Sector. Our offerings span Custom Application Development, Software Quality Assurance, Maintenance and Support, Infrastructure Management, Value-Added Consulting and Resource Mobilization across a wide range of focused industry verticals.

As a pioneer in building innovative IT solutions across industries, Bourntec is always been in the forefront, providing customized solutions and services that focus on providing strategic differentiation and operational superiority to clients

Founded in 1994 and Headquartered in Schaumburg, Illinois, we have offices in Washington, Maryland, Virginia, Texas, Florida and Michigan.

Job Description:
Bourntec is currently seeking LEVEL 1 DESKTOP SUPPORT TECHNICIAN - 100% PHONE SUPPORT to join our client team in MORTON GROVE, IL.

Level 1 Desktop Support Technician – 100% Phone Support

8200 Austin Ave, Morton Grove, IL

Long-Term Contract

Shift Time: 8.00 AM CST – 4.00 PM CST

JOB Description:
  • Great communication skills and they must be easily understood.
  • Fluency in English is a must. Fluency in French, Spanish, or Portuguese is a plus.
Demonstrated experience and success supporting users of:
ü Windows XP,

ü Microsoft Office Products including Outlook,

ü VPN – Cisco VPN is a plus,

ü Handheld devices, both blackberry and Windows-based. Experience managing blackberry devices on a Blackberry Enterprise Server is a plus,

ü Active Directory user management. Experience using Quest Active Roles Server is a plus,

ü Managing help desk tickets using a Help Desk Management System. Hands on experience with Remedy is a plus. A big plus would be if the person also had Remedy administration experience,

ü Desktop application issues.

Experience or familiarity with the following is a plus.

ü iSeries AS/400 account management

ü Hands-on experience in desktop support, supporting both end-user hardware and software.

ü Network administration working with routers and switches.