Performs professional librarian duties, including customer service, program development, training and direction to library patrons, other staff members, and volunteers. May be required to work at various locations in the library system. Works independently under general supervision.
Provides reference and reader's advisory service in person, by telephone and electronically drawing upon advanced knowledge of library resources and practices. Operates and navigates the online library system and all library electronic resources. Refers customers to sources outside the library when appropriate. Explains library policies and procedures to library patrons and staff and determines best course of action to resolve issues. Assists patrons with research regarding development of businesses and non-profit organizations, genealogy, local history and other professional and personal ventures as well as conducting peer studies, market research and related work in other disciplines. Develops fees for individual research. (40%)
Manages the development, design and implementation of library programs and public instruction classes. Determines program content and delivery methods. Negotiates contracts with authors, performers, presenters and vendors. Develops class curriculum. Provides training to library customers in the use of personal computers, specialized library resources, the Internet, and other topics related to technology or library services in a classroom setting or on an individual basis. Establishes and maintains partnerships to provide monetary and in kind donations to fund library programs. Coordinates advertising and marketing of library programs. (30%)
Assists with supervisory duties including interviewing, assisting and training staff, scheduling and resolving customer disputes. May serve as in charge of Main Library facility during nights and/or weekends. Resolves conflicts with library customers related to policy and regulation disputes or violations. Identifies and applies for grants. Monitors and evaluates grants. Prepares professional reports for management and/or board review. (10%)
Leads and participates on interdepartmental teams to research, recommend, develop, and implement department policies and procedures related to intellectual freedom, customer access to information, collection development, work processes, customer service and to address service issues affecting the library in the present time and in the future. (10%)
Maintains an advanced knowledge of library resources and practices and an awareness of current trends and technologies through regular review of professional literature and participation in continuing education opportunities such as seminars, workshops, national conferences and higher education opportunities. (10%)
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
Requires education and/or experience to attain the following:
Master's degree in Library and Information Science from an American Library Association (ALA) accredited school or an equivalent combination of education and/or experience.
Functional knowledge of public library approaches, policies and procedures; quality customer service techniques; the theory and practice of reference services; intellectual freedom and open access; print, electronic and web based library resources; proficiency with office software and ILS systems.
Ability to use superior interpersonal and communication skills, both written and verbal; demonstrate leadership to staff; work effectively with diverse personalities and populations; use tact, good reasoning, and sound judgment; analyze and resolve customer issues; organize, implement, evaluate and modify programs; speak in public and make effective presentations to groups; provide instruction to individuals and in a classroom setting; work a flexible schedule including weekends and evenings; display an attitude of cooperation and work harmoniously with all levels of City employees, the general public and other organizations; communicate effectively in the English language at a level necessary for efficient job performance; complete assignments in a timely fashion; understand and comply with all rules, policies and regulations; maintain prompt and regular attendance; perform all essential and marginal functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.
Preferred Knowledge, Experience, And Training
Master's degree in Library and Information Science from an American Library Association (ALA) accredited school and two years' work experience in a public library performing duties of a professional librarian in a reference or adult services field or division.
All applicants must be able to successfully pass City of Boise background check processes which include reference checks and criminal history checks.
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently lifting/carrying up to 35 lbs and rarely lifting/carrying up to 50 lbs. Also the employee is frequently pushing/pulling up to 101 + lbs. The noise level is occasionally loud. Work includes sensory ability to talk, hear, touch and feel. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.
The work environment will include inside conditions, with areas of dust, odors, mist, gases or other airborne matter. Work includes protected exposure to infectious bacteria, and chemicals.
This position works: weekends in rotation on regular basis, and evenings on weekly schedule.