This is a half-time, benefited non-exempt library assistant position in the Public Services section of the library. Work involves providing reference, readers’ advisory and technology assistance to patrons at the adult public service desks, contributing to locally created databases, fiction and nonfiction collection development and working as a member of the Public Services section. Work is performed under the general supervision of the Public Services supervisor. Some evening and weekend work may be required.
Examples of Duties:
- Provides courteous, efficient, knowledgeable customer service at adult public service desks.
- Provides reference and readers advisory to patrons at adult public service desks, via the telephone, and online
- Assists and instructs patrons in the use of electronic and print resources
- Assists and instructs patrons in the use of library catalog, including placing holds, renewing items, saved searches, etc.
- Assists and instructs patrons in downloading ebooks and/or audio books
- Assists and instructs patrons using internet computers, including email, scanning, printing, etc.
- Assists and instructs patrons using microfilm readers and/or printer copiers
- Assists and instructs patrons using self-check machines, including troubleshooting
- Accurately checks out library materials using RFID technology
- Registers patrons receiving new and/or replacement library cards
- Books meeting rooms and study rooms
- Directs calls for the City of Appleton
- Accurately communicates library policies, procedures, and code of conduct to the public
- Contributes to collection development under direction of Public Services Supervisor
- Promotes library services
- Prepares displays of public interest, and or current events
- Prepares user guides and booklists, in print and online
- Contributes books reviews to library blogs
- Responds to purchase requests, mail, and/or e-mail requests for information Orders, organizes and stocks state and federal tax forms
- Contributes to local obituary database by transcribing obituaries and accurately entering information into database
- Conducts Voter Registration
- Provides Notary services
- Other duties as assigned
Bachelor of Arts or Science Degree or equivalent combination of education, training and experience which provides the following knowledge, abilities and skills:
- Knowledge of public library services and practices
- Computer skills including a working knowledge of Windows, MS Office, internet search strategies, and electronic databases.
- Good oral and written communication skills and the ability to communicate with others in a tactful and courteous manner
- Ability to learn new technologies and software and communicate that knowledge to others.
- Ability to learn library procedures, polices, and able to communicate these to the public
- Ability to work independently with creativity
- Ability to instruct varied age groups in using electronic databases and print resources for information
- Ability to provide reference and reader's advisory services to the public in person,via telephone, and via electronic media
- Ability to to deal with public relations problems courteously and tactfully.
- Ability to work as a team member, maintaining effective relationships with co-workers
- Ability to stand and walk for several hours
- Ability to work in a fast-paced environment
- Ability to lift at least 30 lbs; push a loaded book cart (200 lbs) on carpeting
- Ability to read fine print (font sizes of 8 or larger)
- Ability to hear the library’s security gate alarm, computer alters, and a normal speaking voice
- Maintains regular punctual and predictable attendance
- Ability to speak Spanish or Hmong a plus
This position will work on average 20 hours per week, with some evening and weekend hours required.