Library Assistant - Temporary
City of Garland - Garland, TX

This job posting is no longer available on City of Garland. Find similar jobs: Library Assistant jobs - City of Garland jobs

Responsible for providing direct assistance to library patrons in reference, periodical searches, and alternative media use.

Essential Job Functions

  • Assess patron needs and provide assistance using printed materials, online databases and other library technologies.
  • Instruct patrons in the basic usage of the Internet, online services and resources, and other library technologies.
  • Instruct library patrons in the use of library equipment, including microform reader/printers, computers, and print management and PC reservation systems.
  • Respond and resolve requests for library materials, services and information or refer to librarians as needed.
  • Complete special projects, as assigned, to assist librarians with collection development, programs or library services.
  • Act as a backup for the circulation desk staff.
  • Organize and shelve or file materials appropriately, such as alphabetically or by Dewey decimal classification number.

  • Preferred Knowledge - Abilities & Skills

    Education/ Experience

    One or more of the following are preferred qualifications for this position
    • Up to 1 year experience in public library
    • Experience or background working in a diverse customer service environment
    • Training or experience working with mainstream social media (e.g. Facebook, Twitter, GoodReads, etc.)
    • Working knowledge of library technologies and online resources
    Knowledge, Skills & Abilities
    • Basic knowledge of the Dewey Decimal Classification system
    • Basic knowledge of library automated system functions
    • Basic knowledge of library material and information organization systems
    • Knowledge of proper public contact and telephone etiquette
    • Skill in assisting with circulation desk activities including shelving and retrieving books
    • Skill in utilizing Windows-based software
    • Skill in resolving customer complaints and concerns
    • Ability to organize work for appropriate and timely completion
    • Ability to work independently in the absence of the supervisor
    • Ability to easily adjust to fluctuating work schedules and work from any library or unit, as assigned
    • Skill in creating content using social media tools (e.g. Flickr, YouTube, etc.)
    Licenses & Certifications 

    Valid Class C Texas driver's license

    Physical Tasks & Working Conditions

    The incumbent works in a typical library environment; relatively free from unpleasant environmental conditions or hazards. Must be able to reach materials at 90” height shelving or shelving at floor level, push/pull 200 lb. loaded book cart, regularly left up to 50 pound bins, utilize keyboard and peripherals, etc.

    Competencies

    Communication
    Customer Service
    Interpersonal Skills
    Managing Conflict
    Problem Solving/Analysis
    Quality
    Teamwork

    Minimum Education & Work Experience 

    Four year Bachelor’s degree 
    Under and including 1 year experience in public library or customer service work environment
    Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

    City of Garland - 16 months ago - save job - block
    About this company
    16 reviews