Under the direct supervision of the Branch Manager or the Circulation Services Manager, this position provides prompt and friendly customer service to all library customers; shelves returned library materials; ensures that items are housed in the correct order, and assists the circulation team with checking circulation materials in and out.
Examples of Duties:
Shelves materials accurately and straightens the collection while also having a strong attention to detail
Shelf-reads the collection while helping to create and maintain displays
Straightens and maintains attractiveness in public area for tables and seating, etc.
Checks in and checks out library materials at the circulation desk as needed
Directs patrons needing assistance to appropriate staff in a friendly, helpful manner using excellent customer service skills.
Follows routine procedures without direct supervision and reports problems to supervisor
Purposes and use of libraries.
Library services and locations within the library.
Use a personal computer.
Operate circulation and public catalog automation system
Interact tactfully and courteously with the public in a friendly and efficient manner.
Effectively organize and multi-task.
Ability to :
Complete work duties independently, without direct supervision.
Quickly learn and perform routine library functions and procedures accurately.
Operate circulation and public catalog automation system.
Communicate effectively orally with the general public, supervisors and co-workers.
Arrange circulation materials in numerical and alphabetical order.
Follow instructions and learn to use the computerized circulation system.
At least six months of experience in a customer service position is preferred.
A high school diploma or GED required.
License or Certificate:
A valid Texas Driver’s License is required.
Special Requirements :
Ability to sit, stand, walk, kneel, crouch, stoop, squat, twist, climb, and lift up to least 40 pounds.
Ability to work evenings and weekends.