This position performs patient care activities that include clinical and lab-related tasks under the guidance of a physician or mid-level provider. For all administrative issues, this position reports to the Office Manager.
These duties are only illustrative examples. An incumbent in this position may perform all or part of these tasks, and there may be other duties for which the incumbent is responsible that are not specifically identified.
- Greets patients, places them in exam room to begin triage assessment, and prepares them to be seen by provider; takes vital signs, asks patient for chief complaint, and records all pertinent information in patient's chart; assists provider with examination, treatment of the patient; administers appropriate immunizations as requested by the provider; performs procedures as requested (these may include ear/eye irrigation, audiometry, vision screening, dressings and splints, etc.);
- Keeps all instruments clean, wrapped, sterilized, and packaged appropriately;
- Triages patient telephone calls, either addressing the problem or referring the call to the appropriate support staff member or provider; telephones pharmacies with prescription requests as directed by provider; makes and receives telephone calls in a timely manner; makes patient call backs according to established procedure;
- Ensures that exam, treatment rooms, and crash carts are adequately stocked with medical supplies and medications; documents supplies to be ordered;
- Provides routine patient education and instruction;
- Schedules referral appointments, if applicable;
- Ensures that all charges for supplies, medications, immunizations and lab procedures are captured on charge sheet;
- Collects all specimens for lab testing; performs in-house lab tests recording results appropriately; processes samples to be sent to reference lab;
- Performs daily/lab quality control according to established policies;
- Monitors reference lab printer for lab reports and processes same;
- Performs other related duties as assigned.
- Ability to stand for long periods of time
- Ability to lift, assist patients with various medical restrictions.
The person in this position performs patient care activities under the guidance of the provider. The Office Manager is responsible for monitoring workload activity and reassigning work as necessary, and assessing the quality of work. This position reports to the Office Manager for all administrative issues.
- High school diploma or equivalent
- The appropriate required degree or certification in a health profession; such as, RN, LPN, CMA, or RMA.
- Current CPR certification.
- Knowledge of examination, diagnostic, and treatment room procedures
- Skill in taking vital signs of, and administering immunizations to, children
- Ability, knowledge, and willingness to perform lab-related tasks
- All Clinical Assistants are required to provide the Office Manager with a current license or certification and must provide copies of renewed licenses or certifications.