Fannie Mae exists to expand affordable housing and bring global capital to local communities in order to serve the U.S. housing market. Today, our focus is on preventing foreclosures, making mortgages and rental housing as affordable as possible, and supporting the housing recovery. We are rapidly building and realigning our company to better serve the market as we support the Administration's Homeowner Affordability and Stability Plan.
Join our dedicated, diverse, high-performing workforce and put your unique talents to good use as we work with our partners to advance our nation's housing recovery.
This is a full time, defined duration opportunity with the potential to be extended further, based on business need. You may also be eligible for the following benefits:
Paid Time Off
Company Paid Holidays
Tax-Saver Spending Accounts for Medical and Dental Care
For more information about Fannie Mae and our career opportunities, visit www.fanniemae.com.
Manage and monitor customer (lenders, servicers, and other partners) performance with the goal of safeguarding corporate assets and mitigating operations and financial risk. Provide expertise to customers in developing new concepts, techniques, and standards. Conduct research and problem-solving on complex issues. May operate in a lead role within the team.
KEY JOB FUNCTIONS
Consult with customers regarding performance in areas such as servicing, investor reporting, delivery accuracy, custodial account management, document control, reporting, loss mitigation, and lender compliance. Assist customers in complying with guidelines and servicing and selling requirements. Ensure that disclosures are accurate.
Manage complex reporting, re-pricing, remitting, and reconciling activities. Analyze data, research issues and exceptions, and make appropriate changes.
Implement quality control measures. Conduct in-depth root cause analyses of customer problems and issues. Propose solutions. Facilitate implementation.
Conduct on-site reviews and recommend potential new customers, where applicable. Evaluate customer staff capabilities to integrate the firm's work rules with customer's servicing operations.
Advise on new, non-traditional products.
Build and improve internal and external customer relationships. Anticipate needs. Provide training when necessary.
Design, develop, monitor, and update workflow processes. Ensure processes respond to operational risk and control objectives, process improvement goals, and achievement of business goals.
Assume a lead role in reviewing systems to enhance control and simplify operations. Support technology group by testing system enhancements prior to release.
May perform complex projects or participate as a team member on projects at the highest level of complexity.
Bachelor's Degree or equivalent required
4 years of related experience
SPECIALIZED KNOWLEDGE & SKILLS
Exceptional verbal and written communication skills
Knowledge of Fannie Mae Servicer Guidelines and Policies
Demonstrated organizational, analytical and research skills and ability to conceptualize issues
Ability well with others in an integrated way to achieve individual objectives as well as organizational results
Must be able to perform highly complex projects and support department objectives with minimal supervision
Knowledge of MS Products
As a condition of employment with Fannie Mae, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.
Please note: This position will span a pre-defined duration .
Fannie Mae is an Equal Opportunity Employer.
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