1-3 years experience preferred
Medical Assistant / Flow Coordinator - Primay Care Clinic
Under general supervision of the provider, the Medical Assistant/Flow Coordinator works with all members of the departmental health care team providing assistance to providers, patients and their families ensuring smooth work and patient flow within the department
- High School graduate or equivalent education/experience -- Required
- Completion of an accredited Certified Medical Assistant education program -- Required
- One year related job experience -- Preferred
- BLS Certification -- Required
- Certified Medical Assistant -- Required
- Effective oral and written communication skills with patients and families; Ability to understand oral and
- Ability to read, write and speak English in an understandable manner.
- Positive, caring and kind attitude toward patients, families, and co-workers.
- Requires a high level of analytic ability to identify and evaluate problems and recommend solutions.
- Requires a high level of accuracy; is capable of precise detail work in an organized manner.
- Possess the ability to assess, document and implement actions required to meet customer needs and
exceed their expectations.
- Able to relate to and work with patients and families of all ages and backgrounds.
- Able to cope with varying and unpredictable situations tactfully with co-workers, patients, family members,
visitors and the general public while maintaining a positive, empathetic attitude at all times.
- Able to react calmly and effectively in an emergency situation.
- Able to deal with fast paced, high stress, and high demand work environment.
- May work varying shifts and with varying providers.
Job Knowledge, Skills & Abilities:
- Medical Assistants will comply with applicable regulatory outpatient treatment center guidelines
unclassified rules for the State of Arizona.
- Reviews the patient medical record and conducts pre-visit interview with patient. Uses this information,
along with clinic protocols, to anticipate what actions and tests may be needed during the visit.
- Takes and records all vital signs, records chief complaint, and obtains and documents additional medical
history per clinic protocols. Assesses need for referrals and prescription renewals. Assesses and
documents compliance with appropriate health maintenance exams, screening, and immunizations.
- The Flow Coordinator is responsible for the continuous, efficient, smooth patient flow for their provider.
- Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Responds to
variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are
absent, etc.) by making continual adjustments in room utilization and assignment.
- Answers telephone calls and triages for appropriate handling of patient needs. Takes accurate and timely
messages. Schedules patient appointments according to clinic protocols.
- Prepares exam and treatment rooms with necessary instruments/supplies.
- Prepares, and maintains clinical and office supplies and equipment for treatments, including sterilization
and restocking of exam and treatment rooms.
- Performs pre-visit review to ensure the medical record has all information needed for the visit including (but
not limited to): hospital notes, immunization records, consents, test results, disease management items.
- Cleans and, when appropriate, sterilizes equipment, instruments, and work areas as needed.
- Escorts patients from waiting area to exam room; communicates information regarding any extended wait
or delay in appointment time.
- Accurately and efficiently takes vital signs and basic historical patient data.
- Documents patient information in the electronic medical record following standard work guidelines;
communicates patient concerns or significant changes in patient’s health status to physician or allied
- Ensures confidentiality of patient information.
- Prepares patients for examinations, assists with examinations, cast or splint applications, minor
procedures, and a variety of other medically related tasks within the scope of knowledge.
- Administers injections: intramuscular, subcutaneous, or intradermal.
- May perform venipuncture and capillary punctures on patients; identifies and labels specimens and
completes necessary paperwork to support these activities (newborn blood draws are not included in scope
- Conducts designated testing such as EKG’s, PFT’s, and throat cultures.
- Instruct patients on urine collection procedures.
- Assists in the coordination of clerical information necessary to provide patient care during the visit; this may
include, but is not exclusive to arranging referrals, assisting patients with future appointments, assisting
patients with the arrangement of tests and treatments prescribed by the physician or allied health
professional, assisting the physician or allied health professional in providing routine treatment instructions.
- Processes test results and provides patient with timely results via email, mail or phone as directed by
physician, allied health professional or department protocols.
- Maintains patient medical record and other information in regards to disease management.
- Completes necessary patient follow up for continuity of care and disease management.
- All other duties as assigned.
Serving half the state of Arizona and employing nearly 3,000 people—including 300 physicians—Northern Arizona Healthcare is the...