As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Our INTERPRETER SERVICES department has an outstanding opportunity for a PART-TIME (80%) SPANISH INTERPRETER. This individual performs interpretation services to patients who have limited English skills, enabling the patient(s) to access medical care. The Medical Interpreter will provide spoken language interpretation to patients, medical providers, and staff, which includes sight translation, consecutive and simultaneous interpretation.
- Provides interpretation for target languages.
- Provides accurate rendition of a written text in one language to an oral message in another language.
- Provides spoken language interpretation, in person, by telephone or video to:
- Transmit information accurately between patient and provider or staff
- Encourage direct communication between patient and provider or staff
- Manage complexity of cross-cultural encounter
- Utilize/integrate ethical practice to guide behavior in all interpretation
- Follows the Interpreter Services Department Standards of Practice.
- Consults with provider prior to encounter.
- Assesses patients’ interpretation needs.
- Explains and clarifies cultural behaviors.
- Assists patient to complete medical, financial and/or other forms.
- Demonstrates personal commitment to meeting communication needs of customers.
- Assists and participates in translation projects.
- Is willing to take advantage of other shift opportunities for scheduling purposes.
- Maintains confidentiality while utilizing computerized patient information systems.
- Performs usual office tasks as needed.
- Maintains and uses supplies and equipment in a cost-effective manner.
- Confirms patient appointments by calling clinic and patient prior to appointment, as directed.
- Answers and directs telephone inquiries, takes and directs messages accurately, demonstrating courteous, professional telephone skills.
- Appropriately directs patients and others to other departments across the medical center.
- Acts as an advocate for the patient/family through such activities as assisting with locating appropriate staff to address concerns, and safeguarding patient’s privacy and confidentiality.
- Demonstrates an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic/unit setting.
- Promotes and protects general safety for patients/families/friends and co-workers through measures such as adherence to correct procedures, accurate, timely communication of messages and test results, and appropriate consultation.
- Acts promptly and effectively during an emergency situation.
- Participates in and supports quality assessment and improvement activities.
- Maintains/improves knowledge and skills related to medical interpreting, medical terminology, policies/procedures, medical center services, use of work equipment and supplies through use of appropriate resources to meet identified learning needs.
- Completes new employee competencies, consistently completes annual competencies and attends department specific in-service educational offerings.
- Supports development of department and divisional efficiency and effectiveness through activities such as:
- Participating in departmental, clinic and divisional problem-solving
- Demonstrating support for department and divisional policies
- Sharing expertise
- Contributing to selected department projects and committees
As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position click here.
• High School graduate or GED equivalent
• Two years of interpreting experience
• Minimum one year experience interpreting in a clinic or hospital setting
• Washington State Department of Social and Health Services certification or qualification
• Equivalent education and/or experience
• Ability to work in a call center, by sitting or a combination of standing/sitting, for a four-hour shift is required
The ideal candidate should possess:
- Professional level of communication skills, and the ability to exchange detailed message information in three modes: in person; by telephone; and via video; in English and the target language (s)
- Basic knowledge of MS Office Suite and ability to use email and internet
- Self motivated, excellent organizational skills and the ability to work independently
- Ability to work as part of a team
- Adapt to the change of ebb and flow of work load. Multitasking is a must
- Ability to work in a culturally and socioeconomically diverse environment.
- Genuine desire to create a positive experience with the clinic/unit both for the patient and clinician
Condition of Employment:
Please be sure to indicate Washington State Department of Social and Health Services certification on your profile.
The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or firstname.lastname@example.org .
University of Washington - 9 months ago