MGR/CLINIC SUPPORT SERVICES
Coloradorado Health Medical Group - Greeley, CO

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Elevating the Possibility of U at UCHealth

UCHealth is a special place and it requires a special type of person to work here. We are committed to attracting exceptional people who possess a rare combination of talent, drive, and intellectual curiosity. They are the people who naturally gravitate toward our culture, our geography, and our passion for discovery — ambitious people for whom UCHealth isn’t just a career, but an elevated state of mind.

Summary

Oversee the daily administrative and operational functions of CHMG Central Processing including central

scheduling and authorizations and Central RN Triage functions.

Job duties
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Oversee the central authorization process to ensure all services and administered medications are eligible for reimbursement.
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Oversee clinic switchboard and interpreter services to ensure patients, physicians, and other customers are connected to the correct services and/or resources.
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Maintain Quality Performance Guidelines by auditing calls, testing, mentoring, and setting standards relating to accuracy levels.
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Supervise and coordinate personnel activities including hiring personnel, handling employee complaints, grievances and discipline, counseling, documentation, and conducting performance evaluations. Provide ongoing performance feedback and coaching.
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Schedule staff as appropriate to ensure efficient operations.
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Schedule and facilitate routine meetings incorporating staff input. Initiate follow-up of items of concern or needing further investigation.
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Evaluate staff performance and conduct ongoing training for staff. Evaluate and monitor performance to determine whether training objectives have been met.

Requirements
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High school diploma or GED required.
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4 years experience in a medical multi-specialty environment.
Preferred
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Bachelor's degree in relevant field preferred .
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1 year supervisory experience in call center environment preferred.
The University of Colorado Health system is home to five hospitals , three of which hold Magnet designations by the American Nurses Credentialing Center, as well as multiple Nightingale awards for excellence in nursing. Our academic hospital in Aurora, a recognized leader in quality, technological innovation and employee and patient satisfaction , is ranked #1 In Colorado by US News and World Report. Our academic center has accomplished what only 31 other hospitals worldwide have achieved – three consecutive magnet designations .
Join Us. Together We Improve lives.

The University of Colorado Health (UCHealth) system recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual’s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender variance, genetic information or veteran status. UCHealth does not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

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With award-winning hospitals and facilities serving the entire Front Range, University of Colorado Health is the state's largest and most...