The Servicing Manager reviews, monitors and directs all collection activities. Priorities include coaching, developing, attendance tracking, training and motivation of a team of account managers with the objective of preventing and minimizing losses. - Directly supervise, train, and develop staff in collection skills and competencies to maximize the potential of collecting delinquent accounts
Discuss and review collection activity regularly with staff to ensure consistent practices in accordance with all state and federal laws Maintain delinquency and charge off levels - Identify process improvements and procedural challenges, recommending appropriate solutions Complete monthly and interim performance reviews Continually evaluate and enhance workflow to implement best practices Implements new approaches and concepts to ensure objectives are obtained - Reduce costs and increase staff’s motivation and satisfaction Maintain a comprehensive working knowledge of all systems, policies and procedures. Document employee activity including attendance, training, and other employee-related issues Monitor associates’ calling queues to ensure accounts are worked according to business strategy and within Quality Assurance guidelines. Continually evaluate and enhance workflow to implement best practices. Plan and organize collection activity - Coordinate company objectives with Skip and Reinstatement Managers Monitor and resolve high-risk accounts Compile and analyze statistical data relative to productivity Monitor electronic time keeping system for all direct reports to ensure integrity as well as resolve issues such as missed punches, overtime, and PTO prior to the end of each payroll cycle Administer associate-related disciplinary actions
Special projects as requested Performs other duties as assigned
Extended working hours may be required as dictated by management and business needs
Bachelor’s degree preferred; Equivalent combination of education and experience may be substituted in lieu of degree. Two (2) to four (4) years collections experience; auto-finance experience strongly preferred. Three (3) to five (5) years management experience. Must have advanced understanding of loss prevention and collection practices and procedures and be familiar with the Fair Debt Collection Practices Act (FDCPA). Excellent communication, negotiation, sales and closing skills a must. Excellent organizational and time management skills. Demonstrated leadership and management skills, including training and mentoring skills to coach the staff. Superior industry/product knowledge. Strong PC skills including Microsoft Office and Collection applications. Ability to maintain confidentiality.
Please apply directly at:
Monster - 14 months ago