MRO Systems Specialist – Records
Reports to: MRO Program Manager
Duties and Responsibilities include, but are not limited to:
Write, Edit, and modify MRO/Maintenance and Engineering System user documentation, reference materials, and departmental procedures.
Identify, develop, and maintain simple training materials and job aids to meet the requirements of the system users.
Maintain, execute, and/or coordinate user-training programs for the ongoing support of MRO/Maintenance and Engineering System.
Work with company or departmental trainers to support ongoing new employee and recurrent retaining of the MRO/Maintenance and Engineering system.
Work with other Systems Specialists and MRO Program Manager to indentify and prioritize opportunities for system and process improvement, as well as to reconcile any process issues which may occur.
Participate in system change testing, including creation of test cases and cross-functional scenarios to assure complete and accurate results.
Perform technical support for Super-users and system end-users, including use of Company IT Departmental Trouble Ticket system, when necessary.
Develop general expertise across multiple departmental functions to assure consistency of support for the entire system.
Required Education, Experience and Qualifications:
High School Diploma or GED
Working knowledge of Company MRO/Maintenance and Engineering System (Ramco) and related system interfaces and tools
Extensive knowledge of business processes related to record keeping and aircraft compliance in accordance with FAA standards
Familiar with Aircraft Maintenance Programs
Demonstrated written and verbal skills
Demonstrated expertise in resolving business process
Basic knowledge of training and documentation development techniques
Minimum two years experience in Republic Airways Holdings companies in areas of Maintenance, Technical Services and the Certificate’s GMM
Knowledge of standard PC word processing and desktop tools applications, terminology, and basic website authoring experience
Must be available to work on a rotating 24/7 “on-call” support coverage schedule, for “off-hours”, as required
Many US airlines pledge allegiance to Republic Airways. The airline holding company's subsidiaries Chautauqua Airlines, Republic...