As a Selling Floor Leader, you will drive Stores Own Sales by maximizing the efficiency of our selling floor processes during the night and weekend hours as the Executive in Charge (EIC). As the closing EIC, your responsibilities will include such functions as driving sales and service, ensuring optimum floor coverage and merchandise recovery storewide as well as overseeing closing procedures. This position leads to a full time Supervisor position in various sales and support roles.
This Macy's location utilizes an innovative way of planning work schedules, allowing an associate to participate more in managing availability and setting preferences for work times. This enables our associates to address their need for flexibility in meeting both personal and work obligations. Details on My Schedule Plus are available during the interview process.
Drive and exceed sales goals by executing Stores Own Sales through coaching Sales Associates on selling capabilities
Lead the push toward selling through coaching and recognition
Maintain customer service and selling as the priority and create a positive work environment
Ensure optimum sales floor coverage
Motivate Associates to solicit Star Reward applications by making it fun and reinforcing the benefits to them
Adhere to weekly work schedules (nights and weekends) and be flexible to the needs of the business
Ensure that all procedures, policies and shortage awareness programs are understood and followed by Associates
Perform Executive in Charge function as required and lead service initiatives throughout the store
Execute successful closing procedures storewide as closing Executive; follow special department operating procedures
Role Model exemplary selling and service capability, lead staff to provide an outstanding shopping experience
Motivate and coach staff to reach their fullest potential and to maximize business opportunities
Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment
Assist Associates in resolving customer service issues
Manage selling floor, cash wrap and fitting room recovery process
Ensure supplies at each cash wrap are stocked and maintained
Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction
Engage in Macy's recognition program; reward associates with recognition cards
Address Associate concerns in a reasonable and fair manner consistent with the values expected by the Company
A minimum of 1-3 years of related retail experience
Demonstrate an energetic and positive attitude
Ability to collaborate and function as a member of a team
Strong leadership, interpersonal and communication skills
Highly organized and ability to adapt quickly to changing priorities in a fast paced environment
Commitment to exemplifying the highest integrity and professional business standards
High level of Point of Sale/Systems knowledge
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the US's premier retailers, with fiscal 2014 sales of $28.1...